Summary
Overview
Work History
Education
Skills
Timeline
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Sue Ellen Burgess-Gehrke

SAINT PETERSBURG,FL

Summary

Multi-talented administrative assistant with experience in top-tier organizational support. Skilled at closely working with senior executives to achieve organizational goals. Excellent research, project support, and organizational abilities.

Able to manage busy schedules, organize projects and provide stellar administrative support. Ability to analyze, prioritize, and complete tasks with professionalism and sound judgment.

Overview

Work History

Marketing Assistant

Local Legal Marketing
  • Formatted legal topics and created articles using AI engines such as Claude and ChatGPT.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Proofed and edited articles to ensure each article contained the required information for SEO optimization for client’s legal firms.
  • Posted articles to social media channels for each client weekly using Hello Woofy and Blog2Social software program.
  • Created engaging content for Pinterest, Facebook, and Instagram,LinkedIn, and Google.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Managed website content updates, keeping information fresh and relevant for users.
  • Reviewed client’s websites using software for SEO optimization and verified information on the website led to proper links on their website and corrected any areas that were not SEO optimized.

Executive Assistant/Administrative Manager

Rizzetta & Company Inc.
  • Coordinated meetings and work schedules for Vice President, and District Managers.
  • Scheduled and arranged travel and hotel reservations for staff.
  • Ensured BOS meetings were advertised per Fl statutory guidelines
  • Was responsible for creating and compiling of meeting agenda packets, contacting Board of Supervisor members and staff (District Counsel, District Engineer, Developers) for inclusion of their items, and recognizing if any additional items needed to be included.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Formatted resolutions for each District to ensure actions taken were according to Fl statutory guidelines and filed completed paperwork in public records.
  • Composed and advertised required legal notices per statutory guidelines
  • Maintained community district files for public records for 115 districts.
  • Assisted in annual audits of district files
  • Transcribed BOS meeting minutes in summary form and distributed to the Board for approval and inclusion in public records.
  • Responsible for hiring and training Administrative staff for 4 regional offices.
  • Conducted monthly administrative staff meetings.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Performed quality control measures periodically for administrative staff.
  • Performed hiring, firing, and reviews of administrative staff.
  • Interfaced internally with office staff departments.

Customer Service Representative

GTE Wireless
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions
  • Processed credit applications and activated new cellular accounts at the cellular store
  • Reviewed with customers in person how to use their phone.
  • Processed deposit refunds.
  • Handled incoming customer calls pertaining to billing
  • Served on the transition team for transition of GTE Wireless to Verizon.
  • Composed Offline Department procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Business Administration

Nova Southeastern University
Davie, FL

Associate of Science - Social Sciences/Biology

Erie Community College
Buffalo, NY

Skills

  • Relationship Building
  • Social Media Marketing
  • Customer Engagement
  • Social Media Platforms
  • Organization, prioritizing, and multi-tasking
  • Time Management
  • Flexible and Adaptable
  • Project Coordination
  • Customer Service
  • Social Media Posts
  • Administrative Support
  • Business Communications
  • SEO Optimization
  • Calendar Management
  • Team leadership and supervision
  • Punctual and Reliable

Timeline

Marketing Assistant

Local Legal Marketing

Executive Assistant/Administrative Manager

Rizzetta & Company Inc.

Customer Service Representative

GTE Wireless

Bachelor of Science - Business Administration

Nova Southeastern University

Associate of Science - Social Sciences/Biology

Erie Community College

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Sue Ellen Burgess-Gehrke