Candace Rouse
Tampa,FL
Summary
Accomplished Server/Bartender with a proven track record at Jack Willie's Bar Grill & Tiki, enhancing guest relations and upselling menu items, leading to increased sales. Leveraged exceptional customer service and cash handling skills to exceed performance goals. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Jack Willie's Bar Grill & Tiki
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Le Peep Florida
11.2021 - 12.2023
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
BDO (Behavioral Detection Officer)
Department of Homeland Security
03.2017 - 11.2022
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
Education
No Degree - Nursing
Utica University At Florida
St. Petersburg, FLAssociate of Arts - Liberal Arts
Hudson Community College
Jersey City, NJ05.2013
Cosmetology License - Hair, Skin And Nails
Douglas J. Aveda
East Lansing, MI05.2010
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Memory retention
Safe Food Handling
Guest Relations Management
Professional Appearance
Timeline
Server/Bartender
Jack Willie's Bar Grill & Tiki
12.2023 - Current
Server
Le Peep Florida
11.2021 - 12.2023
BDO (Behavioral Detection Officer)
Department of Homeland Security
03.2017 - 11.2022
No Degree - Nursing
Utica University At Florida
Associate of Arts - Liberal Arts
Hudson Community College
Cosmetology License - Hair, Skin And Nails
Douglas J. Aveda
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