Candace russell
Middletown,Virginia
Summary
I am a hardworking and dependable person. I have excellent work ethic and computer skills to meet all job requirements. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Specialized Service Associates
Home Depot
Winchester, VA
10.2022 - 06.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Operated multi-line phone system and online messaging system to communicate with customers.
Manufacturing Operator
Continental
winchester, virginia
01.2022 - 09.2022
- Made blanks for Jeeps dashboards
- Update orders in the computer, print labels and locate skids to trailers.
Manufacturing Operator
Thermo Fisher
Middletown, virginia
06.2021 - 12.2021
- I was hired to a full-time position in June 2021 to the 12 head line
- Since being hired full time the line I was working is now not running the wash that I was hired for
- I currently work where I am needed., I have been working on the 12 head line as my main job assignment but I do work in other areas where help is needed.
Manufacturing Operator
AXIOM STAFFING GROUP
WINCHESTER, VIRGINIA
02.2021 - 06.2021
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Monitored and observed production line to watch for pile-ups and jams.
- Prepared machine for production processes by equipping with required tools and parts.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
ASSEMBLY OPERATOR II
IAC STRASBURG
STRASBURG, VIRGINIA
01.2020 - 02.2021
- Work Assembly line to make car doors Sew side panels for car doors Working molding for car parts Any other area help is needed
Customer Service
Service Bath & Body Works
Winchester, VA
10.2019 - 12.2019
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Increased profits by upselling and cross-selling to existing customers.
- Evaluated customer desires and budgetary constraints to pick best products or services.
service Contractor
Swisslog Logistics Inc
Winchester, VA
09.2019 - 10.2019
- Position FBI Records Complex Unable to provide any further details because of security reasons
QC Reviewer/assigner
Vanguard Emergency
Winchester, VA
10.2017 - 12.2018
- Customer service with applicants and Inspectors Review inspections sent from the disaster areas Review QC inspections sent from the disaster areas Assign QC inspections to Inspectors in the disaster areas Managed 4 open disasters with 32 Inspectors to provide work for them in the disaster areas This was a Contractor position with FEMA
Assistant Manager
Dollar General
Strasburg, VA
05.2017 - 10.2017
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Guard
Allied Universal
03.2016 - 05.2017
- Kept security and facility managers updated on security activities and incidents with thorough daily reports
- Secured building entrances and exits, manning security stations and preventing unauthorized access
- Protected building users by screening vehicles, staff and visitors
- Identified security issues with foot patrols of building and grounds
- Checked trucks and drivers in and out of the truck yards
Administrative Assistant
Car Credit Nation
Winchester, VA
10.2015 - 03.2016
- Stayed on top of tracking procedures, updating databases and spreadsheets
- Assisted with projects, organizing physical and digital files for proper tracking and required recordkeeping
- Maintained accurate, compliant accounts, inputting new transactions each day
- Managed all incoming and outgoing mail, packages and faxes
- Organized and updated file systems, keeping records easily retrievable
- Post customer payments to their accounts
- Title work for the DMV
Owner/operator
Cuddle Bears daycare
Winchester, VA
12.2008 - 08.2014
- Oversaw organization's hiring processes, including candidate scouting, recruitment, and screening
- Kept employee records updated, processing employment status updates and other key changes
- Minimized complaints and legal constraints by maintaining compliance with federal and state employment regulations
- Managed new hire interviews, carrying out telephone and face-to-face meetings to assess applicants
- Fostered positive employee relationships, maintaining open lines of communication and applying results-based relation strategies
- Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses
- Identified areas for improving employee performance by maintaining training participation records and monitoring professional development
- Organized and conducted orientation sessions, job skills training, and other employee development initiatives
- Supervised code review process and suggested techniques for areas requiring improvement
- Supported effective recruitment processes by reviewing resumes, checking references, and conducting initial interviews
- Enhanced workforce by coordinating orientation sessions, job skills training, and other employee development initiatives
- Met customer needs consistently, closely discussing each person's needs and how best to meet each one
- Onboarded new hires and entered associated paperwork into organizational database
- Boosted efficiency by keeping work areas clean, tidy and free of debris
- Improved employee performance by conducting reviews and communicating expectations with employees
- Supported team with expert administrative support, filing all records and coordinating appointments
- Supported safety compliance by conducting inspections and maintaining accident records
- Bank deposits and tax forms
- High school or equivalent West Middlesex High School - West Middlesex, PA
- Skills
- Good customer service
- Multiple phone lines
- Typing
- Data entry
- Customer Service
- Call Center 2
Education
High School Diploma -
West Middlesex Area High School
West Middlesex, PA06.1983
Skills
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- De-escalation Techniques
- Customer Service
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Transaction Processing
- Call Documentation
- Order and Refund Processing
- Multitasking and Prioritization
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upselling Products and Services
- 40 wpm Typing Speed
- Creative Problem Solving
- Safety Regulations
- Verbal Communication
- Sales and Upselling
- Administrative and Office Support
- Teamwork and Collaboration
- Microsoft Office
- Call Volume and Quality Metrics
- LiveChat Messaging
- Refunds and Returns Management
- Computer Skills
- MS Office
Timeline
Specialized Service Associates
Home Depot
10.2022 - 06.2023
Manufacturing Operator
Continental
01.2022 - 09.2022
Manufacturing Operator
Thermo Fisher
06.2021 - 12.2021
Manufacturing Operator
AXIOM STAFFING GROUP
02.2021 - 06.2021
ASSEMBLY OPERATOR II
IAC STRASBURG
01.2020 - 02.2021
Customer Service
Service Bath & Body Works
10.2019 - 12.2019
service Contractor
Swisslog Logistics Inc
09.2019 - 10.2019
QC Reviewer/assigner
Vanguard Emergency
10.2017 - 12.2018
Assistant Manager
Dollar General
05.2017 - 10.2017
Security Guard
Allied Universal
03.2016 - 05.2017
Administrative Assistant
Car Credit Nation
10.2015 - 03.2016
Owner/operator
Cuddle Bears daycare
12.2008 - 08.2014
High School Diploma -
West Middlesex Area High School