Candace Shepard
Mobile,AL
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
6
6
years of professional experience
Work History
CNA
University Hospital
2451 University Hospital Dr
03.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
CNA
Springhill Senior Residence
Mobile, AL
12.2019 - 02.2022
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Sears Holding Corp.
Mobile, AL
12.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Baker High School
Mobile, AL05-2011
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- Feeding assistance
- Bathing assistance
- Team collaboration
- Recording vital signs
Timeline
CNA
University Hospital
03.2022 - Current
CNA
Springhill Senior Residence
12.2019 - 02.2022
Customer Service Representative
Sears Holding Corp.
12.2018 - 11.2019
High School Diploma -
Baker High School