Candace Wells
Mabank,TX
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
3
3
years of post-secondary education
Work History
Intake Specialist
Texas Workforce Solutions-CCS
Tyler, Texas
08.2025 - Current
- Conducted client intake interviews to assess needs and provide appropriate resources.
- Maintained accurate records in case management software for client interactions.
- Collaborated with team members to streamline the intake process and improve efficiency.
- Answered and logged incoming inquiries via phone, fax and email.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Addressed and resolved client concerns or complaints related to the intake process.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Utilized case management systems to track client cases from intake through to completion.
- Provided information and referrals to clients for additional resources and support services.
Education
Pueblo Community College
Pueblo, CO 08.2012 - 12.2015
Skills
- Client intake coordination
- Case management software
- Documentation accuracy
- Process improvement
- Data entry efficiency
- Compliance adherence
- Effective communication
- Attention to detail
- Time management
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Records management
- Records maintenance
- Application assessments
- Client intake
- Eligibility review
- Confidentiality
- Professional demeanor
- Verbal and written communication
- Reliability
- Problem-solving abilities
- Interpersonal communication
- Organizational skills
- Compile data
- Goal setting
- Analytical thinking
- Decision-making
- Maintain records
References
References available upon request.
Timeline
Intake Specialist
Texas Workforce Solutions-CCS
08.2025 - Current
Pueblo Community College
08.2012 - 12.2015