Candace Wilburn
Oklahoma City,OK
Summary
Detail-oriented administrative professional with strong verbal communication and office management skills. Proven ability to streamline processes, manage schedules, and support teams effectively, contributing to improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Office Assistant
SSM Health
Midwest City
08.2025 - Current
- Assisted in managing daily office operations and administrative tasks.
- Coordinated scheduling of appointments and meetings for staff members.
- Maintained accurate filing systems and organized documentation for easy retrieval.
- Supported team by preparing reports and presentations as needed.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Scheduling Specialist
Integris Southwest Medical Center
Oklahoma City, OK
05.2025 - 08.2025
- Coordinated daily scheduling of patient appointments to optimize clinic workflows.
- Managed electronic health record systems to ensure accurate patient information availability.
- Facilitated communication between healthcare providers and patients regarding appointment changes.
- Assisted in resolving scheduling conflicts while maintaining high levels of customer service.
- Collaborated with medical staff to align scheduling practices with operational needs.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Patient Appointment Coordinator
Dean McGee Eye Institute
Oklahoma City, OK
10.2019 - 05.2025
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Streamlined communication between patients and healthcare providers to enhance service delivery.
- Managed electronic health records system for accurate patient information retrieval and updates.
- Developed training materials for new staff to improve onboarding efficiency and consistency.
- Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
Patient Service Representative
OU Physicians
Oklahoma City, OK
08.2017 - 06.2019
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and care continuity.
- Trained new staff in office procedures and patient interaction protocols to maintain operational standards.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative Team Lead
Stephenson Cancer Center
Oklahoma City, OK
01.2014 - 08.2017
- Led team in delivering exceptional patient service, ensuring all inquiries addressed promptly and accurately.
- Mentored new representatives, fostering skills in customer interaction and problem resolution.
- Streamlined appointment scheduling process, enhancing efficiency and reducing patient wait times.
- Implemented training programs focused on communication strategies to improve patient satisfaction scores.
- Collaborated with clinical staff to resolve complex patient issues, improving overall service delivery.
- Analyzed workflow processes, identifying areas for improvement and driving operational efficiencies.
- Managed escalated patient concerns effectively, maintaining high levels of trust and care within the community.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
Education
No Degree - General Studies
Rose State College
Oklahoma City, OKSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Administrative support
- Office management
- Appointment scheduling
Timeline
Office Assistant
SSM Health
08.2025 - Current
Scheduling Specialist
Integris Southwest Medical Center
05.2025 - 08.2025
Patient Appointment Coordinator
Dean McGee Eye Institute
10.2019 - 05.2025
Patient Service Representative
OU Physicians
08.2017 - 06.2019
Patient Service Representative Team Lead
Stephenson Cancer Center
01.2014 - 08.2017
No Degree - General Studies
Rose State College