Candace Winfrey
Houston,TX
Summary
Detail-oriented and strategic Paralegal with extensive experience supporting attorneys in high-volume debt recovery. Skilled in case management, legal documentation, and client communication. Known for precision, accountability, and thoroughness in every phase of the collections process. Brings a strong foundation in administrative operations, and customer service.
Overview
21
21
years of professional experience
Work History
Collections Paralegal
Holt Tollett, P.C.
04.2021 - 09.2025
- Managed hundreds of active collection cases, from initial demand through post-judgment enforcement.
- Prepared attorneys for hearings and settlement negotiations with organized case files and summaries
- Maintained detailed logs of case activity, payment arrangements, and legal outcomes for internal reporting
- Drafted pleadings, motions, affidavits, and correspondence with strict adherence to court procedures
- Filed legal documents across multiple jurisdictions and tracked deadlines to ensure timely case progression
- Communicated with clients, debtors, and court personnel to facilitate resolution
- Maintained detailed logs of case activity, payment arrangements, and legal outcomes for internal reporting
Master Scheduler
UT Physicians
10.2016 - 06.2019
- Created and maintained monthly schedule templates for over 1,500 providers, offices, and satellite clinics
- Communicated daily with management and providers to process scheduling changes
- Assisted clinics by analyzing operational issues and implementing solutions
- Promoted quality patient care and customer satisfaction through timely and professional service
- Preserved confidentiality of patient information
Office Manager
Coastal Building Inspections
12.2004 - 12.2011
- Oversaw office operations including payroll, AP/AR, correspondence, filing systems, and travel coordination
- Recruited, trained, and supervised clerical staff
- Administered employee benefits, including enrollment, changes, terminations, and COBRA
- Maintained clear communication with company owner regarding operations
Education
Associate of Applied Science - Paralegal Studies
Center for Advanced Legal Studies
Skills
- Debt Collection & Case Management
- Legal Research & Documentation
- Court Filing & Compliance
- Client & Debtor Communication
- Judgment Enforcement Procedures
- Professional Correspondence
- Recordkeeping & Deadline Tracking
- Customer Retention & Conflict Resolution
- Office Management & Staff Coordination
- Mastery of legal software including case management, eDiscovery, and document management platforms
- Proficient in online legal research databases such as LexisNexis and Westlaw
- Skilled in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat
- Capable of managing data security protocols and professional digital communications
Timeline
Collections Paralegal
Holt Tollett, P.C.
04.2021 - 09.2025
Master Scheduler
UT Physicians
10.2016 - 06.2019
Office Manager
Coastal Building Inspections
12.2004 - 12.2011
Associate of Applied Science - Paralegal Studies
Center for Advanced Legal Studies