Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heath Hix

Comer,GA

Summary

Experience with installing VOIP phones and troubleshooting issues. I'm efficient at installing computers and have knowledge of computer hardware. I have one year experience working in the St. Mary's IT department. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Construction Supervisor

Holt And Holt
11.2022 - Current
  • Supervised field crews to maximize quality and work efficiency.
  • Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
  • Completed projects on time and within budget by effectively managing resources and schedules.
  • Reported quality of performance on site to site construction managers.

Forklift Operator

Brewery South
08.2021 - 11.2022

Passed forklift certification

Operate sit down electric forklift and pallet jack while taking the proper safety precautions.

My job consists of checking in pallets wrapped by pickers and loading them safely onto the trucks.

Close attention to detail is needed to ensure the pallets are in the correct order and loaded onto the right trucks.

Construction

Site Enhancement
08.2019 - 10.2019

My job was to dig six foot holes so my employer could perform perk tests on the soil. Performing perk tests is important in determining the type of septic tank system to install.

Intern

St. Mary's Health Care System
04.2018 - 03.2019
  • Upheld strict security procedures to maintain data confidentiality
  • Collaborated with team of 3 other employees on a Cisco VOIP phone project
  • Closely collaborated with project members to identify and quickly address problems
  • Assisted in installing new Cisco VIOP phones for St. Mary's Hospital. Helped employees learn how to operate them. Responded to tickets regarding phone malfunctions
  • Installed computers, monitors, keyboards, etc. at various St. Mary's hospital sites
  • Image computers
  • Help implement Windows 10
  • Provide end user support on various computer issues

Warehouse Worker

Terrapin
09.2016 - 04.2018
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Effectively operated pallet jacks.

Grocery Clerk

Publix
04.2014 - 04.2016
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Assisted customers with price checking and finding requested items in store.
  • Checked aisles and areas for spills or issues and notified for quick clean-up.
  • Checked quality of products and removed defective items.
  • Removed trash, swept and mopped floors for professional appearance.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.

Farm Hand

Triple H Farm
08.2012 - 03.2014
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Assistance with feeding and watering cows.
  • Determined pest and weed issues and applied pesticides, herbicide and fertilizers.
  • Conducted samples of soil for analysis to determine future crop placement.
  • Used recognized breeding practices to stabilize and improve stock.
  • Operated tractors and self-propelled machinery to plow and fertilize soil.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
  • Sprayed plants with pesticides to combat pests while maintaining human and animal safety.

Parcel Delivery Driver

Fed Ex Ground
08.2007 - 07.2012
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with other drivers to resolve pickup/delivery problems, improve operations and provide exceptional customer service
  • Worked with many customers to help them understand pick up/delivery requirements and provide exceptional customer service
  • Drove different types of Fed Ex delivery trucks and maintained exceptional driving record
  • Loaded truck and properly secured items to prevent damage for over 100 deliveries daily
  • Kept detailed records of sales, payments and completed or in-progress deliveries
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Completed on-time deliveries by choosing best and most efficient routes
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Safely loaded and unloaded up to 100 pounds of hazardous material without incident
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Completed rush deliveries on tight timetables to satisfy customer needs

Farm Hand

Triple H Farm
07.2005 - 08.2007

Construction

Site Enhancement
04.2003 - 07.2005

My job was to dig six foot holes to perform perk tests on the soil. Performing perk tests on soil is important in determining the type of septic tank system to install.

Education

Bachelor of Science - Information Technology

Colorado State University-Global Campus
Greenwood Village, CO
12.2019

Skills

Knowledge of computer hardware

Have worked with Microsoft server 2012 and 2016

Experience installing computers, keyboards, and monitors

Familiar with VOIP phones and troubleshooting issues

Experience in backing up and restoring files

Can maintain operating systems by repairing hardware and configuring software

Able to install new technologies and teach end users how to operate them

Have provided remote technical support via phone and email

Effective at putting end user first

Have good business awareness and able to learn quickly information on products and services Able to analyze ender-user problem without wasting time

Work well under pressure and in stressful environments

  • Scheduling and Planning
  • Materials Management
  • Staff leadership and direction
  • Site Safety Management
  • OSHA Regulations
  • Construction Estimating
  • Blueprints
  • Teamwork and Collaboration
  • Critical Thinking
  • Effective Communication
  • Project deadlines
  • Job Planning
  • Staff Management
  • Decision-Making
  • Stress Tolerance

Certification

I have two TestOut certifications for Microsoft server 2012 and 2016.

Timeline

Construction Supervisor

Holt And Holt
11.2022 - Current

Forklift Operator

Brewery South
08.2021 - 11.2022

Construction

Site Enhancement
08.2019 - 10.2019

Intern

St. Mary's Health Care System
04.2018 - 03.2019

Warehouse Worker

Terrapin
09.2016 - 04.2018

Grocery Clerk

Publix
04.2014 - 04.2016

Farm Hand

Triple H Farm
08.2012 - 03.2014

Parcel Delivery Driver

Fed Ex Ground
08.2007 - 07.2012

Farm Hand

Triple H Farm
07.2005 - 08.2007

Construction

Site Enhancement
04.2003 - 07.2005

Bachelor of Science - Information Technology

Colorado State University-Global Campus

I have two TestOut certifications for Microsoft server 2012 and 2016.

Heath Hix