Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika D. Noriega Renteria

Comer,GA

Summary

Dynamic Team Leader at Corsair with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and employee training, I foster collaboration and continuous improvement. My attention to detail and strong communication skills have driven successful project outcomes and elevated service quality standards.

Overview

20
20
years of professional experience

Work History

Team Leader

Corsair
02.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.

Quality Assurance Analyst

Scufgaming
01.2020 - 04.2022
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
  • Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
  • Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
  • Conducted comprehensive test scenarios to decrease downtime and elevate user satisfaction.
  • Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
  • Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
  • Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
  • Optimized user experience by conducting usability tests and providing actionable feedback to development team.
  • Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
  • Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Advised developers on problems with databases, performance and other issues.

Quality Assurance Analyst

Spectrum Agency
10.2019 - 01.2020
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
  • Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
  • Optimized user experience by conducting usability tests and providing actionable feedback to development team.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
  • Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
  • Documented testing procedures for developers and future testing use.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Warehouse Leader Assistant

Nam Dae Mun Farmers Market
09.2016 - 10.2019
  • Streamlined shipping processes for faster order fulfillment and improved customer satisfaction.
  • Oversaw inventory audits, maintaining accurate records of stock levels for effective supply chain management.
  • Developed strong relationships with vendors and carriers, negotiating favorable rates for transportation services.
  • Coordinated closely with sales department to ensure efficient processing of high-priority orders during peak seasons.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Oversaw daily operations and shipping and handling processes.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Followed orders precisely for correct items, sizes and quantities.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Received new stock and input values into computer system.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Checked product levels and recommended new purchases.

Cashier Team Lead

Nam Dae Mun Farmers Market
06.2012 - 09.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Cashier Team Leader

Nam Dae Mun Farmers Market
05.2009 - 06.2012
  • Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
  • Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
  • Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
  • Mentored junior cashiers, providing guidance on best practices and company policies.
  • Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
  • Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
  • Reduced cashier errors by implementing comprehensive training programs for new hires.
  • Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
  • Coordinated cashier scheduling to ensure adequate coverage during peak hours and special events.
  • Communicated with customers and team members to solve problems.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Customer Service Cashier

Nam Dae Mun Farmers Market
04.2007 - 04.2009
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Cashier

Nam Dae Mun Farmers Market
05.2005 - 04.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Information Technology Administration

Border Services And Industrial Technological HS
Nuevo Laredo Tamaulipas Mexico.
07.2000

Skills

  • Order picking
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Product packaging
  • Employee training
  • Quality control
  • Inventory control
  • Performance improvement
  • Communication skills
  • Product handling
  • Teamwork
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving abilities
  • Dependable and reliable
  • Multitasking
  • Motivated team player
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Customer relationships
  • Adaptability and flexibility
  • Verbal and written communication
  • Stocking
  • Cleaning procedures
  • Relationship building
  • Team coordination
  • Pallet jack operation
  • Product picking
  • Stocking and replenishing
  • Merchandise stocking
  • Product labeling
  • Data entry
  • Cash register operations
  • Inventory counting
  • Self motivation

Languages

Spanish,English
Native or Bilingual

Timeline

Team Leader

Corsair
02.2022 - Current

Quality Assurance Analyst

Scufgaming
01.2020 - 04.2022

Quality Assurance Analyst

Spectrum Agency
10.2019 - 01.2020

Warehouse Leader Assistant

Nam Dae Mun Farmers Market
09.2016 - 10.2019

Cashier Team Lead

Nam Dae Mun Farmers Market
06.2012 - 09.2016

Cashier Team Leader

Nam Dae Mun Farmers Market
05.2009 - 06.2012

Customer Service Cashier

Nam Dae Mun Farmers Market
04.2007 - 04.2009

Cashier

Nam Dae Mun Farmers Market
05.2005 - 04.2007

Information Technology Administration

Border Services And Industrial Technological HS

Similar Profiles

CREATE PROFILE
Erika D. Noriega Renteria