Jay Phi
San Jose,CA
Summary
Dynamic Sales Operations Manager with a proven track record at Corsair, excelling in process improvement and key account management. Achieved a 400% revenue increase as an entrepreneur, showcasing strong data analysis and customer advocacy skills. Committed to enhancing operational efficiency and fostering collaborative relationships across departments for exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Sales Operations Manager
Corsair
Fremont, CA
02.2023 - Current
- Own and manage a whole region of Canadian Corsair accounts, ensuring daily processing of customer purchase orders, proactively performing backlog management, and securing on-time shipments and deliveries.
- Created and implemented process improvement initiatives to streamline sales operations.
- Created SOPs for all processes in Canada for duties and tasks.
- Created detailed reports on sales performance metrics for management review.
- Proactively resolve and address major issues by cooperating with various departments in a timely manner, in order to ensure high levels of customer satisfaction.
- Streamlined existing processes through automation wherever possible, while ensuring compliance with regulations.
- Supported sales team members to drive growth and development.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
Sales Operations Representative
Corsair
Fremont, CA
01.2020 - 02.2023
- Own and manage assigned Corsair accounts, ensuring daily processing of customer purchase orders, proactively performing backlog management, and securing on-time shipments and deliveries.
- Coordinate with Channel Marketing, Planning, Sales, and Logistics on customer orders to ensure order fulfillment and on-time deliveries, while following company and customer guidelines.
- Customer advocate for any operations requirements for assigned Corsair accounts.
- First point of contact for any pre- and post-sales service.
- Drive weekly operation calls with customers to discuss product availability and outstanding inquiries.
- Establish and maintain effective working team relationships with all departments in order to ensure high work efficiency.
- Manage the backlog for the purposes of maximizing shipments and reducing order aging with respect to customer-defined shipment and delivery deadlines.
Entrepreneur
Amazon
09.2019 - 12.2022
- Company Overview: Amazon Online Retailer
- Owner and operator of the trademark, JPHIX products
- Increased sales revenue by 400% within the first 6 months and stabilized passive income by utilizing Amazon marketing tools
- Investigate sources for products, such as wholesalers, liquidators, and drop shippers for new items
- Price negotiation with suppliers to receive the most optimal prices for products
- Calculate purchase subtotals, taxes, and miscellaneous fees to find the most profitable ROI
- Create an optimal listing of the product, including detailed pictures, description, and title
- Determine and set optimal product prices for the best conversion rate
- Keeping records of inventory, monthly sales, and pricing
- Ensured shipment and delivery deadlines by constantly replenishing inventory
- Analyze keyword data and customer search terms to find the most profitable keywords
- Analyze monthly business reports to adjust any costs in order to acquire the most profitable conversion rate
- Amazon Online Retailer
- Owner and operator of the trademark, JPHIX products
Server
Applebee's
10.2014 - 12.2019
- Exemplary salesmanship skills, outperforming company peers.
- Know the importance of customer service to ensure a high rate of tips.
- Establish relationships and generate repetitive business through quality customer service.
- Provided exceptional service to high volume of daily customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees to perform duties.
Marketing Intern
Semi
06.2019 - 07.2019
- Drove event registration for specific events via social media
- Direct marketed events by sending out flyers and interacting with students at their specific university
- Shared the event with associated groups on their campus
- Used incentives in order to create awareness and gain students to attend the event
Education
Bachelor of Arts - Economics
San Jose State University
San Jose12.2019
Skills
- Key Account Management and Development
- Order management
- Process improvement
- Order Fulfillment
- Business Operations
- Data analysis
- Customer advocacy
- Project management
- Product listing optimization
- Pricing strategies
- Product research
- Market research
- Inventory Management
- Interpersonal skills
Languages
- English, Fluent
- Vietnamese, Fluent
Languages
English
Native/ Bilingual
Vietnamese
Professional
Timeline
Sales Operations Manager
Corsair
02.2023 - Current
Sales Operations Representative
Corsair
01.2020 - 02.2023
Entrepreneur
Amazon
09.2019 - 12.2022
Marketing Intern
Semi
06.2019 - 07.2019
Server
Applebee's
10.2014 - 12.2019
Bachelor of Arts - Economics
San Jose State University
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