ERIC STEWART
Dallas,United States
Summary
Dynamic Parts Counter Salesman at Holt Caterpillar with a proven track record in customer support and effective communication. Leveraged product knowledge to enhance customer satisfaction and resolve inquiries efficiently. Recognized for building rapport and adapting to diverse client needs, ensuring service delivery in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Parts Counter Sales Person
HOLT Caterpillar
12.2023 - Current
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Provided product knowledge to customers to enhance their purchasing decisions.
- Communicated effectively with management on any issues or special requests from customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Arranged and directed the delivery of products and equipment.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
SECURITY INSTALLATION TECHNICIAN
ADT Security
09.2016 - 12.2023
- Inspected fire and security alarm systems for both commercial and residential customers.
- Input information from customer calls and onsite service visits into company’s system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mitigated risks associated with unauthorized access through the installation of high-quality security devices, providing clients with peace of mind.
- Provided training sessions for new technicians, sharing best practices and promoting a culture of continuous improvement within the team.
Education
BBA - Business Administration And Management
Southern University And A & M College
Baton Rouge, LA05-2028
Skills
- Building Rapport
- Critical Thinking
- Customer Support and Assistance
- Effective Customer Communication
- Adaptability and Reliability
- Product Knowledge
Timeline
Parts Counter Sales Person
HOLT Caterpillar
12.2023 - Current
SECURITY INSTALLATION TECHNICIAN
ADT Security
09.2016 - 12.2023
BBA - Business Administration And Management
Southern University And A & M College
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