Jeremy Parliament
West Branch,MI
Summary
Results-driven Parts Counter Sales Person with expertise in problem-solving and meticulous attention to detail. Demonstrated success in improving customer satisfaction through exceptional technical support and streamlined inventory management. Proven track record of enhancing operational efficiency and driving sales growth.
Overview
23
23
years of professional experience
Work History
Parts Counter Sales Person
willards equipment co
West Branch, Michigan
05.2011 - 12.2025
- Assisted customers in selecting appropriate parts for equipment needs.
- Processed orders and managed inventory levels efficiently.
- Maintained knowledge of product specifications and industry trends.
- Provided technical support and guidance to customers over the phone.
- Collaborated with suppliers to source hard-to-find parts quickly.
- Organized parts displays to enhance customer experience and accessibility.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Resolved customer complaints with effective problem-solving strategies.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
- Answered phone calls and emails from customers inquiring about parts availability.
parts manager
great lakes harley davidson
Bay City, MI
03.2003 - 12.2010
- Managed inventory levels for parts and accessories at a motorcycle dealership.
- Oversaw the organization of the parts department for efficient workflow.
- Trained staff on inventory management systems and customer service protocols.
- Assisted customers in identifying and purchasing motorcycle parts and accessories.
- Developed parts ordering schedules to maintain optimal stock levels.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Provided technical advice on the selection of replacement parts.
- Investigated discrepancies between physical inventories and records.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Trained new staff members on proper parts handling techniques.
- Managed employee schedules and daily assignments.
- Participated in trade shows and industry events to stay informed on market trends.
- Collaborated with the sales team to support marketing and promotional activities.
Education
Harley Davidson Technicican Certificate - Motorcycle Mechanics
Motorcycle Mechanics Institute
Orlando, FL10-2002
Skills
- Parts lookup
- Inventory management
- Customer service
- Technical support
- Order processing
- parts knowledge across various industries
- Problem solving
- Attention to detail
- Upselling strategies
- Cash handling experience
- Customer relationship building
- Operations management
- Forklift operation
- Parts department organization
- Sales training
- Display building
- Warranty handling
- Service writing/advisor knowledge
- Equipment operation
- Time management
- Skid steer operation
References
References available upon request.
Military
- us army may 1997-may 2001
- promoted to sgt nov 2000
- army achievement medal 4 awards
- army good conduct medal
- non commissioned officer professional development ribon
- army service ribbon
- sharpshooter badge(grenade)
- marksman badge (rifle)
- driver and mechanic badge
- combat lifesaver training
- attended 4 wks primary leadership development training
- kuwait coallition task force certificate of achievement
Timeline
Parts Counter Sales Person
willards equipment co
05.2011 - 12.2025
parts manager
great lakes harley davidson
03.2003 - 12.2010
Harley Davidson Technicican Certificate - Motorcycle Mechanics
Motorcycle Mechanics Institute