Roberto Mercado Ingles
Haverhill,MA
Summary
Dynamic Parts Counter Sales Person with proven expertise at Ira Toyota of Manchester, enhancing customer satisfaction through exceptional service and efficient order processing. Skilled in inventory management and customer relationship building, I consistently improved turnaround times, fostering loyalty and repeat business while effectively resolving inquiries and issues.
Overview
11
11
years of professional experience
Work History
Parts Counter Sales Person
Ira Toyota Of Manchester
Manchester, NH
09.2025 - Current
- Assisted customers in identifying and ordering automotive parts efficiently.
- Maintained accurate inventory records using dealership management software.
- Processed sales transactions swiftly and accurately at point-of-sale system.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Collaborated with service technicians to ensure timely parts availability for repairs.
- Educated customers on product features, benefits, and compatibility with vehicles.
- Resolved customer inquiries and issues to promote a positive buying experience.
- Kept work area organized and stocked to streamline daily operations effectively.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Assisted management with forecasting future inventory needs based on historical sales data.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Parts Counter Sales Person
Jaffarian Volvo Toyota
Haverhill, MA
08.2023 - 07.2025
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Improved communication between departments by developing processes for relaying information about special orders more efficiently.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers in identifying and ordering automotive parts efficiently.
- Kept work area organized and stocked to streamline daily operations effectively.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Parts Counter Sales Person
Grappone Honda
Bow, NH
06.2022 - 08.2023
- Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Collaborated with service technicians to ensure timely parts availability for repairs.
- Resolved customer inquiries and issues to promote a positive buying experience.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Kept work area organized and stocked to streamline daily operations effectively.
Assistant Parts Manager
Key Hyundai of Salem
Salem NH
10.2015 - 05.2022
- Assisted in managing inventory levels for parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Supported customer inquiries regarding parts availability and pricing.
- Maintained accurate records of incoming and outgoing inventory shipments.
- Collaborated with service department to fulfill technician parts requests efficiently.
- Trained new staff on inventory management software and best practices.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
Education
No Degree -
Haverhill High School
Haverhill, MASkills
Customer relationship building
Goal-oriented mindset
Strong negotiation
Product knowledge expertise
Order processing efficiency
Inventory management proficiency
Cash handling experience
Parts identification
Ordering parts
Customer service
Problem-solving skills
Improving customer satisfaction
Team collaboration
Verbal and written communication
Email communication
Forklift operation
Parts installation
Order fulfillment
Shipping coordination
Supply orders
Delivery coordination
Customer education
Product demonstration
Vendor relations
Performance tracking
Coordinating paperwork
Purchasing oversight
Returns processing
Account updating
Reviewing deliveries
Parts documentation
Returns management
Parts department organization
Stock number and pricing data
Replacement parts identification
Parts recommendation
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking ability
Organizational skills
Excellent communication
Cash handling
Customer relationship development
Languages
Spanish
Native or Bilingual
Timeline
Parts Counter Sales Person
Ira Toyota Of Manchester
09.2025 - Current
Parts Counter Sales Person
Jaffarian Volvo Toyota
08.2023 - 07.2025
Parts Counter Sales Person
Grappone Honda
06.2022 - 08.2023
Assistant Parts Manager
Key Hyundai of Salem
10.2015 - 05.2022
No Degree -
Haverhill High School