Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Candace J Perri

Las Vegas,NV

Summary

Decades of experience working with clients, customers, and guests and animals. From Sales Associate to Owner/Operator, Well-versed in many skill sets. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid client problem escalation and genuine need to please and satisfy the consumer. Proven success being effective in communication, customer service, Problem-solving, time management, as well as Leadership.

Proficient in many software programs including, VIA Veterinary Software, Aura Salon Management, Sabre American Airlines ticketing program. NEC Pbx Board, Inventory Management, Employee and Booth rental management. Google Suite, Microsoft Office and many others.

Very quick learner and have educated and trained many new hires in every field. Monitoring and maximizing their training experience as to enhance employee performance. Animal-loving individual offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in VIA use and knowledge of Animal behaviors and training.

Overview

31
31
years of professional experience

Work History

Veterinary Receptionist

South Valley Animal Clinic
05.2023 - 06.2023
    • Coordinated patient scheduling, check-in, check-out and payments for billing.
    • Managed multi-line phone system and pleasantly greeted patients.
    • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
    • Entered data from pet records and office visits into computer system.
    • Organized paperwork such as charts and reports for office and patient needs.
    • Maintained current and accurate medical records for patients.
    • Triaged incoming patients to determine treatment needs and urgency of care.
    • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
    • Maintained office and waiting room, keeping common areas clean and tidy.
    • Answered owner animal health questions and advised on best care practices.
    • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
    • Invoiced patients accurately in line with charging guidelines.

Sales Associate, Custom Framing Designer, Cashier, Customer Service Key holder

Michaels Arts and Crafts
01.2018 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Government Travel

Travel Unlimited INC.
03.2011 - 01.2017
  • Booked domestic and international travel arrangements for State of Nevada Contract.
  • Made alternate booking arrangements if changes arose before or during trip. Advised customers of per diem requirements and contracted carrier dependent on destination.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Generated travel-related reports for clients to be reimbursed for business expenses and worked with American Express Government Credit Card services with any discrepancies or errors.

Owner/ Operator, Licensed Cosmetologist, Beauty and Wellness Therapist

Maximus Salon and Spa
01.1998 - 01.2011
    • Managed day-to-day business operations.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Trained and motivated employees to perform daily business functions.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
    • Scheduled customer appointments and rearranged individual time slots to meet demand.
    • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
    • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
    • Designed skin, body and hair care packages for individual clients.

One-Stop Specialist, PBX Operator

MGM Grand Hotel and Casino
01.1993 - 01.1996
  • Room reservations specialist, VIP, Group Reservations and Front desk agent
  • Followed all company policies and procedures to deliver quality work.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Education

Nevada State Board of Cosmetology, License - Cosmetology

University of Cosmetology of Southern Nevada
Las Vegas, NV
04.1998

Associate of Arts - Small Business Management

CCSN
Las Vegas, NV
1987

Skills

Additional Information

I have a lifelong unofficial background in dog rescue, training, rehabilitating, fostering,rehousing and more. Officially and successfully trained a Certified Diabetic Alert Service Animal for TYPE 1 Juvenile Diabetic child. Saved many dogs from euthanization due to behavior and breed issues(Pits). Owned and loved many dogs, at one time I was raising 6 dogs, ranging in age from 3 months to 16 years.

This has always been a passion of mine or on a volunteer type basis or learn it myself. I have recently decided to make the most of the rest of my working life and officially dive into actual employment in the field of Animal Care.I recently obtained paid training at a veterinary hospital here in Las Vegas, and even though it was not a perfect fit for future employment, I was able to make a definite decision that Animal Care is the field I want to commit to and learn everything about.

Timeline

Veterinary Receptionist

South Valley Animal Clinic
05.2023 - 06.2023

Sales Associate, Custom Framing Designer, Cashier, Customer Service Key holder

Michaels Arts and Crafts
01.2018 - Current

Government Travel

Travel Unlimited INC.
03.2011 - 01.2017

Owner/ Operator, Licensed Cosmetologist, Beauty and Wellness Therapist

Maximus Salon and Spa
01.1998 - 01.2011

One-Stop Specialist, PBX Operator

MGM Grand Hotel and Casino
01.1993 - 01.1996

Nevada State Board of Cosmetology, License - Cosmetology

University of Cosmetology of Southern Nevada

Associate of Arts - Small Business Management

CCSN
Candace J Perri