Candasie Kitchens
Goodman
Summary
Customer service professional with a strong background in inbound and outbound calls within call center environments, specializing in patient support, billing inquiries, and account management. Proven track record in handling high call volumes, providing clear communication, troubleshooting issues, and ensuring patient satisfaction. Skilled in utilizing CRM software and maintaining compliance with HIPAA guidelines. Eager to contribute my expertise in remote patient access support and customer service to a dynamic team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Kemper Life
Greenwood
11.2025 - Current
- Educated clients on various insurance products and coverage options to enhance their understanding and satisfaction.
- Collaborated with underwriters to ensure accurate policy pricing and adherence to regulatory requirements.
- Managed a portfolio of over 150 clients, ensuring timely renewals and proactive communication regarding policy changes.
- Implemented a customer relationship management system to enhance client communication and service delivery.
Assistant Manager
Dollar General
Vaiden
03.2024 - 10.2025
- Supervised daily store operations, managed staff schedules, and ensured excellent customer service.
- Handled inbound customer inquiries, assisting with product information and store policies.
- Managed customer complaints, utilizing conflict resolution techniques to resolve issues.
- Conducted outbound calls to follow up with customers about promotions and new product arrivals.
Fulfillment Associate
Amazon
Canton
01.2023 - 02.2024
- Processed incoming shipments and managed customer orders efficiently.
- Worked in a fast-paced environment, consistently meeting call center metrics and order fulfillment targets.
- Handled customer support calls, assisting with delivery status, processing returns, and troubleshooting issues.
Manager
Simmons Liquor Wine
Lexington
01.2020 - 02.2023
- Oversaw daily operations, managed inventory, and ensured compliance with regulations.
- Coordinated inbound and outbound calls to suppliers for orders, pricing negotiations, and promotional information.
Customer Account Specialist
Entergy
Jackson
04.2017 - 12.2019
- Provided exceptional customer service for inbound calls related to account management, billing, and service inquiries.
- Resolved complex customer issues by coordinating with cross-functional teams, ensuring swift and effective solutions.
- Maintained accurate records of all customer transactions and interactions to ensure compliance with company policies and procedures.
Education
Pre-Occupational Therapy - Associate Degree -
Holmes Community College
Goodman, MS, USAGeneral Studies - High School Diploma -
McAdams High School
Sallis, MS, USASkills
- Call Management
- Patient Access & Customer Support
- Call Center Operations & High-Volume Calls
- Billing & Insurance Verification
- Scheduling & Appointment Coordination
- CRM Software & Call Center Tools (Zendesk, Salesforce)
- HIPAA Compliance & Data Confidentiality
- Conflict Resolution
- Teamwork
- Active Listening & Empathy
- Time Management & Remote Collaboration
Certification
- Life Health & Accidental License
- Personal Lines License
- NPN: 21254155
Timeline
Licensed Insurance Agent
Kemper Life
11.2025 - Current
Assistant Manager
Dollar General
03.2024 - 10.2025
Fulfillment Associate
Amazon
01.2023 - 02.2024
Manager
Simmons Liquor Wine
01.2020 - 02.2023
Customer Account Specialist
Entergy
04.2017 - 12.2019
Pre-Occupational Therapy - Associate Degree -
Holmes Community College
General Studies - High School Diploma -
McAdams High School