Candelaria Martinez

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Processed service requests efficiently enhancing customers

satisfaction.

• Collaborated with team members to improve service delivery and streamline support processes.
• Provided product knowledge and guidance when making chances to auto polices.

• Utilized strong communication skills to resolve customer issues promptly via phone support.

• Give auto quotes to customers in person and over the phone
• Bind new auto polices, take payments, print out insurance cards when asked by customers
• Close the office and drop off the money at the end of the business day

• Conducted regular inspections to ensure compliance with safety standards during all production activities.
• Monitored and enforced clocking procedures for production staff, facilitating compliance with scheduling protocols.
• Oversaw the scheduling of mandatory annual hearing tests, ensuring full compliance with health regulations. Managed the renewal process for forklift licenses, preventing any lapses in certification.
• Utilized supervisory and hazmat training to support team operations. Participated in employee appreciation committee to enhance workplace morale.