Candi Gaines

• Oversaw daily hotel operations, enhancing guest experiences and maintaining high service levels.
• Developed service and sales strategies to improve guest retention and drive revenue growth.
• Supported sales efforts by identifying and generating new revenue opportunities.
• Cultivated strong client relationships, boosting customer satisfaction and fostering loyalty.
• Delivered exceptional client experiences through effective leadership of associates and managers.
• Utilized guest feedback to drive continuous improvement initiatives across departments.
• Created hotel budgets and analyzed P&L statements to maintain financial accuracy.

• Directed sales strategies for hotel brands to maximize revenue potential.
• Partnered with marketing teams to develop promotional campaigns and materials that effectively showcased hotel offerings.
• Cultivated client relationships to enhance customer loyalty and satisfaction.
• Forged partnerships with local businesses to increase group bookings and referrals.
• Coordinated events and meetings to effectively showcase hotel offerings.
• Implemented sales training programs to elevate staff skills in hospitality services.
• Analyzed industry trends and customer needs to develop tailored solutions.

• Enhanced hotel cleanliness scores from 54% to 97% within one year.
• Developed and implemented training programs that enhanced housekeeping efficiency and staff performance.
• Supported housekeeping staff during peak times to ensure uninterrupted service and guest satisfaction.
• Conducted thorough inspections of guest rooms prior to check-in, ensuring adherence to quality standards.

• Oversaw daily operations of sales department, supervising four managers to achieve 71% year-over-year sales growth.
• Achieved 125% increase in loyalty program enrollments, earning elite recognition with brand.
• Executed cleanup of aging accounts receivable exceeding $200,000, successfully collecting 75%.
• Managed financial aspects including P&L, payroll, operational reports, and deposits, ensuring accurate financial tracking for property.
• Led renovation of property, enhancing 10,000 sq ft meeting space and 174 guestrooms to improve guest experience.

• Transitioned from guest relations coordinator to roles in business transient sales and human resources, enhancing operational versatility.
• Developed pricing strategies to maximize revenue potential across multiple channels.
• Analyzed market trends to identify opportunities for revenue growth and optimization.
• Collaborated with sales teams to align pricing models with business objectives.
• Implemented revenue management systems to enhance forecasting accuracy and operational efficiency.
• Managed key client relationships, fostering customer satisfaction and loyalty through personalized service.
• Conducted market research to identify emerging trends and opportunities.
• Established and nurtured relationships with key clients, supporting retention of existing customer base.

Delivered exceptional customer service by assisting guests with inquiries and requests.

• Coordinated with front desk staff to streamline check-in processes, enhancing guest experience.
• Converted calls to reservations by effectively promoting amenities and services, increasing booking rates.
• Communicated with sales teams to implement promotions and packages effectively.
• Trained new team members on reservation procedures and software usage.
• Refinished woodwork in 10,000 square feet of meeting space after attending Mohawk woodworking classes.
• Provided technical support to staff for equipment operation and troubleshooting.
• Maintained detailed maintenance logs and service records to ensure compliance and facilitate tracking.