Arturo Gutierrez
Denny’s Restaurant
Rialto,CA
1
Language
25
years of professional experience
General Manager directing restaurant operations, driving 15%+ annual sales growth, and team performance for a $3.4 million location. Leads 30 employees, coaches managers and hourly staff, and reinforces service recovery, inventory control, and P&L discipline to protect profitability. Serves as a General Manager Star Trainer, mentoring new leaders and supporting company-standard compliance.
Work History
General Manager
25 Years 4 Months- Direct $3.4 million annual restaurant operations, driving a 15% sales increase through disciplined leadership and execution.
- Coach and develop a 30-person team across managers, team leaders, and hourly staff to strengthen accountability and performance.
- Train and mentor new General Managers and Restaurant Managers as a General Manager Star Trainer, reinforcing company standards.
- Oversee customer satisfaction and service recovery, resolving complaints professionally to protect guest loyalty and restaurant reputation.
- Manage daily and weekly inventory controls to maintain product availability, minimize waste, and control operating costs.
- Conduct weekly P&L reviews, tracking financial performance and identifying opportunities to strengthen profitability.
- Maintain cash handling, accounts payable, and accounts receivable controls while supporting food safety, sanitation, and health inspection compliance through POS and restaurant systems.
Customer Service Representative
1 Year 7 Months- Managed 30 customer calls daily, providing professional support and resolving order-related inquiries.
- Coordinated and routed 30 client accounts, including Amazon, Nexcom, Fred Meyer, Zappos, Zulily, the U.S. Coast Guard, and Jockey, ensuring accurate and timely order processing.
- Handled client communications by email to clarify order details and maintain strong business relationships.
- Entered and tracked order information with careful attention to accuracy and follow-through.
- Resolved order-related questions quickly while supporting smooth daily workflow across multiple client accounts.
Server
6 Months- Recommend menu items based on guest preferences and deliver attentive, knowledgeable customer service.
- Manage cashier operations, balance cash drawers, and generate end-of-shift register reports for financial accountability.
- Support a polished guest experience by coordinating seating arrangements and responding quickly to service needs.
Vascular Access Manager
3 Years 5 Months- Supervised and trained clinical staff to strengthen competency, productivity, and adherence to established standards.
- Collaborated with physicians, nurses, and care teams to determine appropriate vascular access solutions for patients.
- Monitored patient outcomes and maintained compliance with infection prevention and patient safety standards.
- Managed staffing schedules, resource allocation, and equipment availability to support efficient daily operations.
- Resolved workflow issues and implemented process improvements to enhance service quality and operational efficiency.
Administrative Assistant
11 Months- Managed 50–60 phone calls daily, providing professional support and responding to patient and treatment-related inquiries.
- Maintained patient records, demographic data, and employee timesheets to support accurate documentation and office operations.
- Scheduled dialysis appointments across multiple hospitals, coordinating communication to keep patient visits moving on time.
- Followed up on treatment orders to support timely processing, accurate documentation, and continuity of care.
- Communicated with Spanish- and English-speaking patients by phone and email to clarify scheduling and treatment questions.
Administrative Assistant
9 Months- Maintained accurate patient records, demographics, and medical documentation while protecting confidentiality.
- Coordinated with patients, medical staff, and healthcare providers to keep appointments and documentation moving.
- Supported administrative tasks, filing, and data entry to keep office operations organized and efficient.
Patient Care Technician
5 Years 4 Months- Prepared treatment areas before appointments and restocked supplies needed for patient care.
- Monitored patient comfort during procedures and reported concerns to licensed clinical staff.
- Assisted patients with basic needs while maintaining a calm and respectful care environment.
- Entered patient information accurately and updated records to support daily workflow.
Medical Assistant (Externship)
1 Month- Greeted patients and gathered basic visit information with a calm, professional approach.
- Supported chart preparation by organizing forms, labels, and visit materials before appointments.
- Answered phones and relayed messages to help keep patient communication timely and organized.
- Maintained confidential patient information by following established handling and filing procedures.
Front/Back Office Assistant
1 Year 7 Months- Maintained accurate patient files, referral paperwork, and office records for timely access by staff.
- Coordinated patient appointments, confirmations, and follow-up calls to support daily office operations.
- Entered patient information into office systems with attention to detail and confidentiality requirements.
- Assisted staff with filing, document preparation, and general administrative support throughout the workday.
Education
Diploma - Medical Assistant
G.E.D.
Skills
Restaurant operations management
Team leadership
Staff training & development
Service recovery
P&L analysis
Cash control procedures
Inventory control
POS systems
Food safety compliance
Health inspection compliance
Scheduling coordination
Records management
Customer communication
Data entry
Budget forecasting
Labor cost analysis
Vendor management
Profitability analysis
Standard operating procedures
Performance coaching
Employee scheduling
Quality assurance audits
Loss prevention
Confidential information handling
ADDITIONAL SKILLS
Bilingual (Fluent in Spanish/English)
Timeline
Customer Service Representative
The Moret Group
05.2020 - 12.2021Read More
Server
The Improv Comedy Club
09.2019 - 03.2020Read More
Administrative Assistant
DaVita Acute Dialysis
10.2016 - 09.2017Read More
Administrative Assistant
Grove Diagnostic Imaging Center
01.2016 - 10.2016Read More
Vascular Access Manager
Ontario Dialysis Center
04.2015 - 09.2018Read More
Patient Care Technician
DaVita Dialysis
12.2009 - 04.2015Read More
Medical Assistant (Externship)
Real Occupational Testing
09.2009 - 10.2009Read More
Front/Back Office Assistant
First Sight Vision / Dr. Romero
05.2008 - 12.2009Read More
General Manager
Denny’s Restaurant
06.2001 - CurrentRead More
Chaffey Adult School
G.E.D.
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Everest College
Diploma from Medical Assistant
Read More