Candi Lay
Customer Service
Shelbyville,Kentucky
Summary
Passionate about contributing to a dynamic and innovative team, excelling in fast-paced and challenging work environments by quickly adapting and thriving. Diverse skill set includes project management, problem-solving, and effective communication, facilitating successful collaboration with cross-functional teams and delivering exceptional results. Strong work ethic and drive for continuous learning, committed to making a meaningful impact and driving success in every role undertaken.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Team Lead
GOODWILL KENTUCKY
10.2024 - Current
- Developed immediate solutions to resolve customer service issues.
- Established specific performance expectations, enhancing overall team efficiency.
- Built strong relationships with colleagues to enhance workplace morale.
Caregiver
PRIVATE FAMILY
05.2023 - 09.2024
- Delivered compassionate care to a completely immobile man during his hospice treatment.
- Facilitated prompt assistance in daily routines including dressing, personal care, and meal provision.
- Organized stimulating patient activities in conjunction with personal care services.
Bartender
KENTUCKY KINGDOM
04.2016 - 08.2017
Assistant Manager
FIVE GUYS
04.2015 - 04.2016
- Oversaw operational procedures to ensure compliance with quality and productivity goals.
- Enhanced satisfaction levels by promptly addressing complaints and inquiries.
Debt Collector
THE CAR STORE
04.2005 - 02.2015
- Decreased account delinquencies through effective collection efforts.
- Informed debtors on repayment choices to facilitate sound decision-making.
Collections Manager
Jim Brown Auto Sales
08.2000 - 05.2003
- Enhanced recovery process by deploying advanced skip tracing techniques.
- Updated payment records and logged customer interactions in databases.
Telemarketer
DESIGN AND CONSTRUCTION
01.1997 - 02.1999
- Demonstrated professional phone etiquette in handling calls.
- Presented tailored sales pitches to potential customers.
- Organized appointments to support field sales activities.
- Continuously outperformed set personal sales objectives, playing a key role in team's accomplishments.
Education
Some College Completed - Associate of Accounting
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
Louisville, KYDiploma - General
JEFFERSON COUNTY PUBLIC SCHOOLS
Louisville, KYSkills
- Professional
- Motivated
- Interpersonal
- Self-management
- Critical thinking
- Communication
Certification
CPR, AED, First Aid Certification
Timeline
Team Lead
GOODWILL KENTUCKY
10.2024 - Current
Caregiver
PRIVATE FAMILY
05.2023 - 09.2024
Bartender
KENTUCKY KINGDOM
04.2016 - 08.2017
Assistant Manager
FIVE GUYS
04.2015 - 04.2016
Debt Collector
THE CAR STORE
04.2005 - 02.2015
Collections Manager
Jim Brown Auto Sales
08.2000 - 05.2003
Telemarketer
DESIGN AND CONSTRUCTION
01.1997 - 02.1999
Some College Completed - Associate of Accounting
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
Diploma - General
JEFFERSON COUNTY PUBLIC SCHOOLS
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