Candi Lease
Rawlings,MARYLAND
Summary
Dynamic customer service professional with a proven track record at Martin’s Grocery, excelling in complaint handling and relationship building. Adept at enhancing customer experiences through active listening and product knowledge, while effectively training teams to maintain high standards in service and operations. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Martin’s Grocery
Lavale MD
10.2021 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selections, ensuring a positive shopping experience.
- Maintained knowledge of store promotions and sales to inform customers effectively.
- Collaborated with team members to enhance store presentation and organization.
Housekeeping Supervisor
Holiday Inn Express
Lavale MD
09.2015 - 05.2020
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Implemented inventory management protocols for cleaning supplies and equipment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
Hampshire High School
Romney, WV05.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Payment processing
- Product knowledge
- Product sales
- Multi-line phone talent
- Sales expertise
- Reading comprehension
Additional Information
Extremely hard working
Dedicated
Always put 100% into everything I do
Timeline
Customer Service Representative
Martin’s Grocery
10.2021 - Current
Housekeeping Supervisor
Holiday Inn Express
09.2015 - 05.2020
High School Diploma -
Hampshire High School