Candi Solomon
260-07 145th Avenue
Summary
Proactive and results-driven Team Leader with a proven track record of effectively leading and managing Team Mentors and Claims Examiners to achieve optimal performance and operational efficiency. Skilled in implementing Workers' Compensation law, rules, regulations and procedures, conducting audits, and providing comprehensive training to enhance team performance and ensure adherence to high standards. Experienced in navigating complex claims processes and resolving issues promptly. Adept at fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Associate Workers' Compensation Examiner
New York State Workers' Compensation Board
2022.03 - Current
- Complete special assignments and prepare various reports as directed by the District Manager.
- Review cases involving complex issues and provide assistance with processing the caseload of the work group and needed to maintain productivity and quality standard.
- Ensure the timely completion of all mandatory training courses, performance evaluations, and probationary reports for subordinate team members.
- Coordinate, supervise, train and manage Team Leaders and examiners within the workgroup under the direct supervisor of the District Manager.
Senior Workers' Compensation Examiner
New York State Workers' Compensation Board
2018.11 - Current
- Responds to stakeholder to provide and process information in response to their inquiries received via telephone, electronically or by work requests.
- Supervises and monitors customer service staff.
- Performs work review assessments to staff and interactions with customers to ensure consistency and quality.
- Train new and inexperience staff on customer service procedures and policies and claims at entry level.
- Redistribute work to team members when needed.
- Covers mailroom duties when in office.
Workers' Compensation Examiner
New York State Workers Compensation Board
2015.08 - 2018.11
- Responsible for processing several queues accurately and in a timely manner.
- Processes complex correspondence and Effectively analyzes stakeholders inquiries and offers possible solution/alternatives while maintaining company policies and procedures.
- Timely completes all mandatory training.
- Perform investigate through IC2 on controverted claims.
- Resolved problems, improved operations and provided exceptional service
Assistant Workers' Compensation Examiner
New York State Workers Compensation Examiner
2014.03 - 2015.08
- Assist Judges, Claimants and Attorneys in walk in area with exceptional customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing stakeholder needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Make sure parties for hearing before the WC Law Judge are properly checked in.
- Collect and submit documents to the Board file.
- Assist visitors in filling out appropriate forms, provide directions and answers.
- Collect monies for copies and submit a monthly tally.
- As assigned perform date entry into CIS system making address and attorney changes to claim file.
Collections Representative
TJH Medical Services
2001.01 - 2014.02
- Processed high volume of billing denials to minimize past due receivables and bad debt write off.
- Managed accounts receivable
- Prepare invoices for distribution to customers
- Make collections calls to external customers
- Report to credit and collection team lead, follow up on denials for payment processing and process appeals when needed.
- Attend and participate in biweekly accounts receivable collections meeting to discuss departmental goals.
Education
GED -
York College of The City University of New York
Jamaica, NY05.2007
Computer Business Diploma - Business
Drake Business School
Flushing, NY03.1996
Skills
- Organizational Skills
- Communication Skills
- Problem Solving
- Office Procedures
- Business Math
- Accounting
- Microsoft Excel
Timeline
Associate Workers' Compensation Examiner
New York State Workers' Compensation Board
2022.03 - Current
Senior Workers' Compensation Examiner
New York State Workers' Compensation Board
2018.11 - Current
Workers' Compensation Examiner
New York State Workers Compensation Board
2015.08 - 2018.11
Assistant Workers' Compensation Examiner
New York State Workers Compensation Examiner
2014.03 - 2015.08
Collections Representative
TJH Medical Services
2001.01 - 2014.02
GED -
York College of The City University of New York
Computer Business Diploma - Business
Drake Business School
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