Candi Trent
Princeton,WV
Summary
I am a highly skilled, team-orientated, self-motivated professional possessing a strong commitment to excellence and a positive “can do” attitude. I am detail orientated with proven ability in: Oral/Written Communication, Problem Solving, Organization.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Adapt Health
Princeton, WV
10.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined processes for handling customer complaints, improving satisfaction rates.
- Coordinated cross-functional efforts to ensure timely resolution of complex customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Cash Office Clerk
Lowes
03.2005 - Current
- Collect all cash and receipts daily from cashiers and managers.
- Complete daily summary report.
- Prepare the daily deposit.
Head Cashier
Lowes
03.2005 - Current
- Responsible for the scheduling and management of time for all cashiers.
- Manage all deposits to each register.
- Perform security functions.
- Responsible for performing monetary transactions for all sales.
Customer Service
Lowes
03.2005 - Current
- Manage customer refunds.
- Process customer returns and exchanges.
- Prepare and file orders for specialty products.
- Ensure title information is transmitted to DMV.
- Identify and set up tax exempt accounts.
Education
High School - Accounting
Chapmanville High School
Chapmanville, WV01.2001
Skills
- Software: Microsoft Word, Excel, Power Point, Outlook
- Background and Skills: Negotiations and Problem Solving, Time Management
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Follow-up skills
- Product knowledge
- Documentation
Timeline
Customer Service Representative
Adapt Health
10.2021 - Current
Cash Office Clerk
Lowes
03.2005 - Current
Head Cashier
Lowes
03.2005 - Current
Customer Service
Lowes
03.2005 - Current
High School - Accounting
Chapmanville High School