Candice Atkins

Cordova,TN

Far and away the best prize that life offers is the chance to work hard at work worth doing.

Theodore Roosevelt

Summary

To be employed by a company that allows me to learn, display my abilities, advance and become an asset to my work environment.
Experience in Leadership, Teamwork, and Customer Relations
Abilities to Learn Quickly, Multi-Task, and Problem Solve
Strong Eagerness to Advance, Learn, and Contribute to a Team
Experienced in Microsoft Word, PowerPoint and Excel

Overview

years of professional experience

Work History

Dufresne Spencer Group dba Ashley Homestore
Memphis, Tennessee

Director of Store Operations

01.2017 - Current

Job overview

Responsible for the Store Operations of 42 Locations
Develop and Lead a Team of 4 District Managers and 1 Supervisor, overseeing 23 operations representatives
Provide Coaching and Training to Motivate and a Progress Stronger Leaders
Work to Ensure a Strong Culture on the Team and in the Stores
Assist in the Roll Out of New Processes and Initiatives
Review and Create Policies and Procedures to Assure Best Practice
Assure Exceptional Customer Service is Provided
Train and Verify that All Money Processes Are Followed
Assure Correct Office Procedures are Followed
Assist in System Conversions.

Dufresne Spencer Group dba Ashley Homestore
Memphis, Tennessee

Sr. Store Operations Manager

01.2014 - 01.2017

Job overview

Oversee Store Operations for 38 Locations
Direct Seven Regionals Over 28 Office Managers
Assure Correct Office Procedures are Followed
Review and Create Policies and Procedures to Assure Best Practice
Oversee Daily Auditing to Assure Accuracy in All Transactions
Lead All Teams to Deliver Exceptional Customer Service
Assist in System Conversions.

Dufresne Spencer Group dba Ashley Homestore
Memphis, Tennessee

Assistant Director of Office Administrations

01.2011 - 01.2014

Job overview

Assist in the Management of Multiple Offices
Assure Correct Office Procedures are Followed
Train New Office Personnel
Audit Daily Paperwork
Identify and Correct Incorrect Money Entries
Assist in New Store Openings.

Dufresne Spencer Group dba Ashley Homestore
Memphis, Tennessee

Sales Consultant

01.2008 - 01.2011

Job overview

Work With and Close Customers to Meet Goals
Maintain Customer Relationships
Prospect to Drive Business.

Dufresne Spencer Group dba Ashley Homestore
Memphis, Tennessee

Customer Service Rep/Office Mgr. in Training

01.2006 - 01.2008

Job overview

Train and Manage Others
Maintain Financing
Solve Customer Issues
Answer Phones
Order Merchandise
Traveled to Train in New Store Openings.

Dufresne Spencer Group dba Ashley Homestore
Memphis, Tennessee

Delivery Coordinator

01.2004 - 01.2006

Job overview

Schedule Deliveries
Route Trucks
Maintain Communication Between Customers and Drivers.

Education

Pace University

01.2003

McNairy Central High School

High School Diploma

01.2001

University Overview

Honors: Graduated with High Honors

Skills

Operational Efficiency
Performance Analysis
Customer Service
Multitasking and Organization
Team Leadership and Coaching
Customer Service Management
Strategic Thinking
Relationship Building and Management
Training and Mentoring
Cash Management

Leadership Development
Outstanding Communication Skills
POS Systems
Program Implementation
Risk Management
Process Improvements
Culture development
Root Cause Analysis
Order Management