LATONDRA WILLIAMS
Summary
Guest Service specialist offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skills Time management Project management Calendar management organization Event planning Great oral and written Interpersonal skills Event marketing Budgeting Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Store Operations
R and D Kitchen
Santa Monica
12.2022 - Current
- Managed the recruitment, onboarding, and training of over 20 employees, ensuring a high retention rate of 50%.
- Implemented customer focused environment resulting in store achieving top 3 in sales for Santa Monica area
- Implemented corporate policies on pricing, display of merchandise, safety standards and customer service practices.
- Ensuring 100% company policies and procedures for safety and cleanliness standards
Guest Relations Manager
Hillstone- Houston's Restaurant Group
11.2002 - 07.2016
- Supervised and managed hostess and greet staff
- Standardized administrative front-of-house duties, sustain excellence in customer service through staff transitions, troubleshoot staff or client relations, and meet management goals
- Arranged shift schedules, assist with overflow customer service needs, and produce daily 'end of day' guest reports and deliverables to executive management.
Campaign Manager
Impulse LA Events, Inc
01.2015 - 09.2015
- Worked with a variety of firms across the industries helping them to engage and attract prospective customers without the heavy cost of our in house marketing team
- Dealt with customer base with advertising and promotional sales model affords the ability to meet 'our' clients exact needs.
Education
Associate of Sciences - Business Administration
El Camino College Business Administration
Skills
- Time management
- Project management
- Calendar management organization
- Event planning
- Great oral and written
- Interpersonal skills
- Event marketing
- Budgeting
- Workforce scheduling
- Operational Efficiency
- Marketing initiatives
- Cost Control
- Promotions planning
- Performance Analysis
- Project Management
- Shift Scheduling
- Supply Ordering
- Retail Inventory Management
- POS Systems
- Customer Service Management
- Operational budgeting
- Employee Training
- Outstanding communication skills
- Customer Relations
- Team Leadership
- Flexible Schedule
- Training and mentoring
- Employee Terminations
- Performance Reviews
- Reliable
- Customer Service
- Strategic thinker
Organizations
Pro Presenter- Media Director New Life LA
Technical Expertise
Hillstone
Salesforce.com, TapScan, Bacon's Mediasource, Factiva, Photoshop, Illustrator, HTML
References
Reference upon request
Certification
- Life, Accident and Health License with teaching How Money Works in 20+ different states
References
References available upon request.
Timeline
Director of Store Operations
R and D Kitchen
12.2022 - Current
Campaign Manager
Impulse LA Events, Inc
01.2015 - 09.2015
Guest Relations Manager
Hillstone- Houston's Restaurant Group
11.2002 - 07.2016
Associate of Sciences - Business Administration
El Camino College Business Administration