Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Candice Baker

Indianapolis,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance USA
04.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Arts - Liberal Arts And Sciences

IUPUI
Indianapolis, IN
05.2024

Associate of Science - Criminal Justice

Ivy Tech Community College of Indiana
Indianapolis, IN
12.2020

Skills

  • Call Management
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Account Updating
  • Data Entry
  • Professional Telephone Demeanor
  • Client Relations
  • Research

Accomplishments

Deans list

Certification

Criminal Justice Certification

Timeline

Customer Service Representative

Teleperformance USA
04.2022 - Current

Bachelor of Arts - Liberal Arts And Sciences

IUPUI

Associate of Science - Criminal Justice

Ivy Tech Community College of Indiana
Candice Baker