Candice Brown
Colonial Heights,VA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Line Service Technician
Dominion Aviation
Chesterfield, VA
06.2024 - Current
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Streamlined refueling processes for increased efficiency and reduced downtime between flights.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
- Trained new hires on line service technician procedures, contributing to the overall success of the team.
- Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
- Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
- Coordinated with various departments to ensure seamless communication regarding flight schedules and service requirements.
- Facilitated smooth and efficient passenger boarding and deboarding processes, enhancing overall passenger experience.
- Maintained pristine condition of aircraft exteriors, boosting client satisfaction, through detailed washing and cleaning procedures.
- Provided exceptional customer service, leading to increased repeat business, by efficiently managing fueling and ground support for corporate and private aircraft.
- Fostered culture of continuous improvement by participating in regular training sessions and safety workshops.
- Increased customer satisfaction by promptly addressing and resolving service-related inquiries and issues.
- Enhanced team morale and performance through active participation in team meetings and collaborative problem-solving sessions.
- Documented all operations and managed communication with team members.
Restaurant Hostess
The Galley Restaurant & Bar
Deltaville, VA
05.2023 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Middlesex High School
Saluda, VABBA - Business Administration
Strayer University
Chesterfield, VA12-2030
Certificate - Welding Engineering
Rappahannock Community College
Gloucester, VA05-2024
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
- Multitasking
- Active listening
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Documentation and reporting
- Continuous improvement
- Excellent communication
Timeline
Line Service Technician
Dominion Aviation
06.2024 - Current
Restaurant Hostess
The Galley Restaurant & Bar
05.2023 - 03.2024
High School Diploma -
Middlesex High School
BBA - Business Administration
Strayer University
Certificate - Welding Engineering
Rappahannock Community College