Candice Coghill
Elizabethtown,KY
Summary
Seeking a challenging position in a reputable organization to expand learnings, knowledge, and skills. Demonstrating strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Help Desk | Tech III
Bluegrass Network LLC
08.2021 - Current
- Was promoted to tech II after six months due to ability to handle customers' needs and being able to help coworkers with questions and needs
- Handle and deescalate calls that were passed on by colleagues
- Help train and offer feedback to new agents
- Create knowledge base articles based on calls, chats, and emails based on new technology and changing call types
- Familiar with contact center software
- Answer incoming calls, chats, and emails
- Knowledge of multiple client systems including Omina, Elations, and Sequel
- Daily usage of client systems and phone systems
- Resolve customers' issues with cable, internet, or home phone services
- Give billing information and take payments when needed.
Customer Service Representative
Spectrum | Charter Communications
02.2021 - 06.2021
- Handled a multitude of phone calls where customers/subscribers would describe any issues they had with their service, and it would be inputted into the system
- Assisted with poor phone or internet service, helped subscribers with issues regarding usernames and passwords for Spectrum.com, and discussed email issues and streaming apps problems
- Utilized several repair and billing tools to have any physical technical issues examined if needed
- Tasked with assisting subscribers promptly, while also keeping the subscribers happy.
Back of House | Manager
Nord’s Bakery
10.2015 - 02.2021
- Prepare and take orders
- Prepare weekly schedules
- Train new employees.
Education
Associate in applied sciences - CIT- security
Elizabethtown Community and Technical College
Skills
- Microsoft Office Certified
- Effective Communication
- Email/Phone Etiquette
- Works efficiently alone or in a group setting
- Problem-Solving
- Critical Thinking
- Multitasking
- Customer Service
- Decision-Making
- Written Communication
- MS Office
- Organization
- Active Listening
- Multitasking Abilities
- Interpersonal Communication
Timeline
Help Desk | Tech III
Bluegrass Network LLC
08.2021 - Current
Customer Service Representative
Spectrum | Charter Communications
02.2021 - 06.2021
Back of House | Manager
Nord’s Bakery
10.2015 - 02.2021
Associate in applied sciences - CIT- security
Elizabethtown Community and Technical College
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