Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Cudjoe

Stockbridge,GA

Summary

Grow, develop and build a winning team by utilizing best practices in hiring, training, coaching and performance management. Utilize training tools available (e.g. Planet Fitness University) to hold team accountable for essential learning

Overview

8
8
years of professional experience

Work History

General Manager

Planet Fitness
Morrow, GA
12.2022 - Current
  • Earned Club of the Quarter of competing with # clubs in the central GA area of responsibility (Q2)
  • What did you do to increase Member growth from % to %
  • Inspection scores
  • Increased Net Promoter Score (NSPS) average from 60 to 70 from December 2022-December 2023 surpassing the corporate brand average of 63
  • Developed two Assistant Managers that both were promoted to General Mangers within three months under my tutelage
  • Consistently earned top scores among October inspection 94 tour 100 november 96 inspection 96 December 98 tour 97; refer to email
  • Increased monthly EFT from 117K to 124K from December 2022-December 2023
  • Exceeded fundraising goal for the Boys and Girls Club by 85% earning national ranking recognition of.....
  • Developed team-building exercises improving morale resulting in 50% personnel retention

Assistant Manager

Planet Fitness
Morrow, GA
09.2022 - 12.2022
  • Earned Club of the Quarter (Q3) filling General Manager role within first two months
  • Increased EFT from to
  • Member growth from
  • Responsible for hiring, training, and managing 10-12 team members

Barista Trainer

Starbucks
Stockbridge, GA
11.2021 - 09.2022
  • Employed in a high-volume store with daily sales ranging from $7,000-$10,000
  • Trained and coached three new employees on drink build and preparation, food handling, daily cleaning tasks and POS system operation
  • Emphasized worker readiness by being a team player and communicating with partners the required materials to operate efficiently and decrease drive-thru times
  • Utilize exceptional sales techniques and keen knowledge of coffee to upsell items
  • Memorized and handcrafted a variety of beverages proficiently and retained clientele by showcasing impeccable skills in drink building

Barista

Starbucks
Winterville, NC
05.2019 - 10.2021
  • Delivered excellent customer service the entire 2.5 years assigned to location
  • Earned Partner of the Quarter Award
  • Created a rapport with regular customers and encouraged a warm environment for new patrons
  • Multitasked between taking orders, processing transactions, and handling food and beverages
  • Sanitized store and equipment periodically to ensure health safety standards were met
  • Resolved problems and offered solutions to issues or inquiries in a swift and respectful manner to ensure customer satisfaction
  • Excelled in every assigned position aiding in the store's increase in production and sales

Sandwich Crafter

Jimmy John's Gourmet Sandwiches
Greenville, NC
11.2016 - 12.2019
  • Prepared and served gourmet sandwiches to about 150 customers per five-hour shift
  • Upheld cleaning tasks to ensure environment was compliant with health standards
  • Sole junior level employee trusted to operate meat slicer

Education

Bachelor of Science - Business Administration

East Carolina University College of Business
Greenville, NC
07.2018

Skills

  • Leadership and Team Building
  • Training and Development
  • Effective Communication
  • Time Management
  • Strategic Planning
  • Problem Solving
  • Conflict Resolution

Timeline

General Manager

Planet Fitness
12.2022 - Current

Assistant Manager

Planet Fitness
09.2022 - 12.2022

Barista Trainer

Starbucks
11.2021 - 09.2022

Barista

Starbucks
05.2019 - 10.2021

Sandwich Crafter

Jimmy John's Gourmet Sandwiches
11.2016 - 12.2019

Bachelor of Science - Business Administration

East Carolina University College of Business

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Candice Cudjoe