Candice DeBerry-Brown
Euclid,OH
Summary
Detail-driven healthcare professional with a proven ability to manage patient scheduling, process medical records, and maintain high standards of accuracy in fast-paced environments. Passionate about healthcare data integrity and currently advancing skills in medical coding to support quality patient care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Access Representative II
University Hospitals
Cleveland
08.2025 - Current
- Check patients in and out for appointments, ensuring accurate and efficient registration.
- Verify and update insurance information and collected co-pays to support billing accuracy.
- Answer high-volume phone calls, assisted with scheduling, and communicated appointment changes or cancellations.
- Fax documentation and coordinate communication between providers and administrative staff.
Medical Records Processor
HealthMark Group
Temple
09.2023 - 11.2024
- Maintained strict confidentiality of all patient information and ensure compliance with agency prescribed release of PHI protocols, policies, and procedures as well as with all federal, state, local, OSHA and HIPAA regulatory standards.
- Answered inquiries relating to release of PHI process; including status updates, invoicing, or information contained in patients' charts.
- Reproduced protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles.
- Processed all release of information (ROI) specifically medical record requests in a timely and efficient manner.
Quality Control Specialist
HealthMark Group
Temple
06.2021 - 09.2023
- Processed 150+ requests a day with high attention to detail.
- Maintained strict confidentiality of sensitive patient information, ensuring compliance with HIPAA and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Healthcare Customer Service Representative
TTEC
Belton, TX
10.2020 - 06.2021
- Resolved customer inquiries regarding healthcare benefits and services efficiently.
- Provided accurate information to clients, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Managed complex case escalations, ensuring timely resolution of issues.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Medical Coder Certificate -
UC Clermont College
01-2026
High School Diploma -
Shoemaker High School
Killeen, TX05-2016
Skills
- Patient scheduling and coordination
- Medical records management
- Data entry and accuracy
- HIPAA compliance and confidentiality
- Patient communication
- Quality control
Timeline
Patient Access Representative II
University Hospitals
08.2025 - Current
Medical Records Processor
HealthMark Group
09.2023 - 11.2024
Quality Control Specialist
HealthMark Group
06.2021 - 09.2023
Healthcare Customer Service Representative
TTEC
10.2020 - 06.2021
Medical Coder Certificate -
UC Clermont College
High School Diploma -
Shoemaker High School