Morgan Taylor
Summary
Detail-oriented healthcare professional with extensive experience in patient access, medical billing, and office management within fast-paced clinical settings. Strong background in Epic Systems and front office operations within the Baptist Health system. Proven ability to manage daily office functions, support staff, and improve workflow efficiency while maintaining high standards of patient care. Currently pursuing a Bachelor's in Healthcare Administration with a focus on healthcare operations and leadership.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Access Representative II
Baptist Medical Center
Jacksonville
05.2025 - Current
- Utilize Epic Systems to support patient registration, chart management, scheduling, and insurance verification.
- Collaborate with clinical and administrative teams to ensure data accuracy and improve workflow efficiency.
- Maintain accurate documentation to support compliance with healthcare regulations and internal standards.
- Provide front-line support for patients accessing MyChart and assist with account troubleshooting.
Office Manager
First Coast Mental Health
Orange Park
01.2024 - Current
- Manage daily office operations including patient scheduling, billing, and insurance processing.
- Oversee claims submission, payment posting, and insurance verification to ensure accurate and timely
- reimbursement.
- Support and guide staff in daily responsibilities, maintaining efficient workflow and patient flow.
- Maintain and update patient records across EMR systems (Office Ally, Medware, Epic).
- Serve as liaison between patients, providers, and insurance companies to resolve issues and improve
- communication.
- Handle patient inquiries related to billing, scheduling, and account management.
- Identify and implement process improvements to enhance office efficiency and reduce errors.
Office Billing Specialist
First Coast Mental Health
Orange Park
02.2016 - Current
- Processed patient billing information and verified insurance details.
- Managed accounts receivable and ensured timely payment collections.
- Reviewed billing discrepancies and resolved issues with patients and providers.
- Communicated effectively with healthcare teams regarding billing inquiries.
- Utilized electronic health record systems for accurate data entry and tracking.
- Collaborated with insurance companies to confirm coverage and benefits.
- Assisted in training new staff on billing procedures and software usage.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Imaging Assistant Tech Aide
Ascension St. Vincent's Hospital
Jacksonville
08.2024 - 12.2024
- Supported radiology department operations including Epic EHR documentation, imaging order verification, and workflow management.
- Assisted in maintaining patient safety and compliance with radiation safety protocols.
- Communicated procedure information effectively to patients and coordinated with technologists for scheduling and documentation accuracy.
Retail Associate
Banana Republic
10.2017 - 02.2018
- Provided high-level customer service and maintained accurate transaction records.
Education
Bachelor's - Healthcare Administration
St. Johns River State College
Orange Park, FLAssociate of Science - Science
St. Johns River State College
Orange Park, FLSkills
- MyChart
- Scheduling
- Chart Review
- Order Entry
- Patient Records
- Electronic Health Records (EHR) Management
- Data Integrity
- Office Management
- Daily Operations Oversight
- Medical Billing
- Insurance Verification
- Claims Processing
- Workflow Optimization
- Process Improvement
- Staff Support
- Training
- Team Coordination
- Patient Scheduling
- Front Desk Operations
- Cross-Departmental Communication
- HIPAA Compliance
- Patient Confidentiality
- Microsoft Office Suite
- Word
- Excel
- Problem Solving
- Multi-tasking
- High-Volume Environments
Certification
BLS / CPR Certified
Additional Information
Familiar with Epic MyChart, Welcome, and Bedside modules, Strong interest in healthcare operations, patient experience, and workflow optimization, Demonstrated ability to work with multi-disciplinary teams to improve office efficiency and patient care delivery
Timeline
Patient Access Representative II
Baptist Medical Center
05.2025 - Current
Imaging Assistant Tech Aide
Ascension St. Vincent's Hospital
08.2024 - 12.2024
Office Manager
First Coast Mental Health
01.2024 - Current
Retail Associate
Banana Republic
10.2017 - 02.2018
Office Billing Specialist
First Coast Mental Health
02.2016 - Current
Bachelor's - Healthcare Administration
St. Johns River State College
Associate of Science - Science
St. Johns River State College