Hi, I’m
Carrie Schreiber
Stoughton
Summary
Patient-focused Administrative Professional equipped with administrative and customer service expertise. Known for high productivity and efficiency in task completion. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
1
year of professional experience
Work History
SSM Health Davis Duehr Dean Eye CareMadison
Patient Access Representative
04.2024 - Current
Job overview
- Greeted patients warmly and guided them through the check-in process, averaging 220 daily.
- Collected and verified patient insurance information accurately by utilizing One Source
- Scheduled appointments efficiently using electronic health record systems.
- Coordinated with medical staff to ensure smooth patient flow through MyChart, multi-line phone system, and encounters.
- Responded to patient inquiries and resolved concerns promptly.
- Collaborated with team members to enhance overall patient experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scheduled and ran emergency protocols via the clinic intercom, phones, and handheld radios.
- Scanned documents into the electronic medical records system, faxing, and emails.
- Created new patient accounts in EMR system as needed.
Education
Madison Area Technical CollegeMadison, WI
Medical Administrative Specialist from Medical Administration
05-2025
Madison Area Technical CollegeMadison, WI
Healthcare Receptionist Diploma from Medical Administration
01-2023
Skills
- Patient registration
- Epic Systems
- Electronic health records
- Microsoft Office
- Insurance verification
- HIPAA compliance
- CISCO IP Multi-line Phones
- MyChart
- Teams, Webex, Zoom, One Source
- Time management
- Calm and collected
References
References available upon request.
Timeline
Patient Access Representative
SSM Health Davis Duehr Dean Eye Care
04.2024 - Current
Madison Area Technical College
Medical Administrative Specialist from Medical Administration
Madison Area Technical College
Healthcare Receptionist Diploma from Medical Administration
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