Candice Delawder

• Assisted customers through various channels, including phone, email, and live chat, addressing inquiries, resolving issues, and providing product information
• Assisted with scheduling appointments and managing calendars for multiple different companies, ensuring optimal time management and efficiency
• Transferred phone calls, took detailed messages, and dispatched emergency technicians
• Handled administrative tasks, such as data entry, file organization, and document preparation, with a high level of accuracy and attention to detail
• Collaborated with team members remotely, utilizing communication tools such as video conferencing and instant messaging to ensure seamless coordination and effective teamwork
• Developed and maintained strong relationships with clients and colleagues, fostering a positive and professional image of the company
• Demonstrated strong problem-solving skills, effectively resolving customer inquiries and concerns in a timely and satisfactory manner
• Adapted quickly to changing priorities and managed multiple tasks simultaneously, maintaining a high level of productivity and efficiency
• Upheld strict confidentiality and privacy guidelines when handling sensitive information, ensuring compliance with HIPAA, company policies and regulations.

• Conducted blood typing, antibody screens, antibody identification tests, phenotyping, and crossmatching to ensure safe and compatible blood transfusions.
• Performed DATs, weak D, fetal screens, and fetal stains when appropriate.
• Prepared blood components, such as packed red blood cells, platelets, fresh frozen plasma, and cryo for transfusion
• Collaborated with the blood bank senior technologist to have a comprehensive understanding of how to resolve any discrepancies or issues related to blood products or transfusion reactions
• Helped to maintain accurate records of blood inventory, including proper storage, handling, and disposal of blood products
• Participated in quality control activities, equipment maintenance, and adherence to standard operating procedures.
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives and patient satisfaction.

Microbiology Rotation:

• Conducted microbiological tests on various specimens, including blood, urine, and other body fluids, following established protocols and standard operating procedures
• Prepared and examined cultures, identified microorganisms, and performed antimicrobial susceptibility testing
• Collaborated with medical technologists to interpret test results and provide accurate and timely results
• Experience analyzing patient samples with instruments such as Vitek, BioFire, and Gene Xpert
• Ensured compliance with safety and quality control measures

Hematology/Urinalysis and Body Fluids Rotation:

• Performed complete blood counts (CBC) differentials, and coagulation tests using automated analyzers and manual methods
• Analyzed and interpreted blood cell morphology, identifying abnormalities and reporting findings
• Conducted urinalysis tests, including chemical and microscopic analysis, to detect and diagnose urinary tract infections, kidney diseases, and other conditions
• Conducted manual microscopic examinations of body fluids, performed cell counts, and identified abnormal cells or pathogens present in the specimens.
• Experience analyzing patient samples with instruments such as Sysmex and Iris.
• Proficiency with common lab instrumentation including but not limited to microscopes, autoclaves, centrifuge, water baths, micropipettes, heat blocks, automatic slide stainer and cytocentrifuge.
• Performed daily quality control testing and analyzer maintenance according to facility procedure manual
• Proficient in laboratory safety practices, use of biohazard hoods, and chemical and biohazard waste disposal.