CANDICE DE LEON
Cypress,TX
Summary
Seeking a position in management and sales. Possess 30 years experience in dental practice office management and sales. Sold over $200,000,000 annually in treatment plan at one given practice. Collected over $180,000 per month in collections. Supervised over 10 employees per practice. Consistently met monthly goals with high treatment acceptance rate of $30,000. Have excellent personnel management, interpersonal and sales skills. Very knowledgeable and proficient with HIPPA and OSHA requirements.
Overview
33
33
years of professional experience
Work History
Treatment Coordinator
Bionic Smile
01.2024 - Current
- Responsible for treatment presentations on the All on 4 procedures.
- Educating patients about zirconia teeth vs. PMMA. Calling on 12-14 calls daily by utilizing CRM platform known as Salesforce.
- Assisting patients with accomodations and also pre-qualifying them with several financing companies such as Care Credit, Lending Club and Proceed Finance and many more.
- Position requires working in a fast paced environment-with a go getter attitude.
- Able to multi-task by using Open Dental to schedule exams, surgeries and delivery of the zirconia dentures in one day.
- Utilized Word, Excel and Power Point.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Sales Representative
BEST VERSION MEDIA
03.2021 - 12.2023
- Business to business approach of prospecting, setting appointments, maintaining ongoing client relationships, meeting with decision makers.
- Responsible for getting leads, building rapport, closing the sales
- Sales from $30,000 to $240,000 in advertising
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Office Manager
JOHN FINK, DDS
03.2002 - 01.2021
- Company Overview: Encinitas, California
- Managed overall productivity and profitability of the practice
- Managed the day to day operations of the business including employee and patient relations
- Achieved monthly goals, increased patient growth and retention by supporting sales, marketing and promotional programs
- Scheduled patients and collected on accounts receivables
- Assured the office is in full compliance with HIPPA/OSHA
- Handled all patient issues and staff issues including building team morale to support company culture
- Created and maintained staff schedules
- Presented treatment plans with high acceptance rate and assisted patients with overcoming financial obstacles as needed
- Generated daily and monthly reports
- Answered incoming calls, checked in and checked out patients and called and serviced patients with outstanding treatments
- Encinitas, California
District Manager
SAFEGUARD HEALTH PLANS
03.1992 - 12.1994
- Company Overview: Anaheim, California
- Worked in a corporate style dental office with 5 offices in Southern California and traveled between offices to conduct audits on patient's accounts
- Assisted patient referrals within the company's specialty offices i.e.: endo, periodontal, oral surgery and orthodontics
- Assisted with front desk duties such as answering phones, checking in and checking out patients
- Presented treatment plans to patients and followed up with outstanding treatments
- Assisted the doctors with other administrative and treatment needs
- Anaheim, California
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Education
Bachelor of Arts - Business
University of Phoenix
San Diego, CA06.1995
Skills
- Sales
- Advertising
- Marketing
- Salesforce
- Word
- Excel
- Powerpoint
- Office suite
- Dentrix
- Management
- HIPPAA
- OSHA
Timeline
Treatment Coordinator
Bionic Smile
01.2024 - Current
Sales Representative
BEST VERSION MEDIA
03.2021 - 12.2023
Office Manager
JOHN FINK, DDS
03.2002 - 01.2021
District Manager
SAFEGUARD HEALTH PLANS
03.1992 - 12.1994
Bachelor of Arts - Business
University of Phoenix
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