Candice Eames
Braselton,GA
Summary
Detail-oriented leader with extensive experience in customer service operations. Known for exceptional time management and active listening skills, successfully resolving complex inquiries while ensuring team performance. Ready to leverage expertise to enhance customer satisfaction and operational success.
Overview
13
13
years of professional experience
Work History
Lead Customer Service Representative
AmeriVet
Gainesville, Ga
02.2024 - Current
- Managed escalated customer complaints with empathy and professionalism.
- Led team to resolve complex customer inquiries and issues.
- Trained new representatives on customer service protocols, enhancing team readiness and consistency.
- Provided guidance and support to customer service representatives.
- Oversaw daily operations of call center team, managing scheduling, task assignments, and workflow efficiency.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of products and services offered by the company.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Documented customer inquiries and resolutions, enabling improved service consistency and knowledge sharing. of customer interactions or transactions, thoroughly recording details of inquiries.
Veterinary Assistant
AmeriVet
Gainesville, Georgia
06.2013 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Prepared and maintained surgical instruments and medical supplies.
- Educated pet owners on healthcare and preventive measures.
- Monitored animal behavior and reported changes to veterinary staff.
- Administered medications and vaccinations as directed by veterinarians.
- Maintained cleanliness of examination rooms and animal facilities.
- Coordinated patient appointments and managed intake processes efficiently.
- Documented patient histories and treatment plans in an electronic records system.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by a veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Operated radiographic and ultrasound equipment.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Trained new veterinary staff on office procedures and requirements.
- Ordered medication refills when needed.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
School Bus Driver
Jackson County School System
Jefferson, Georgia
06.2022 - 02.2024
- Transported students safely to and from school and events.
- Enforced safety rules and regulations while students boarded and exited the bus.
- Assisted students with special needs during boarding, riding, and disembarking process.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Maintained accurate records of student ridership and vehicle maintenance.
- Communicated effectively with parents and school staff regarding transportation needs.
- Reported incidents or concerns promptly to school officials or authorities.
- Participated in ongoing training on safety protocols and emergency procedures.
Education
High School Diploma -
Winder Barrow High School
Winder, GASkills
- Training and development
- Conflict resolution
- Customer relationship management
- Time management
- Problem solving
- Active listening
- Customer engagement
- Record keeping
- Multitasking and organization
- Positive and friendly
- Credit card processing
Timeline
Lead Customer Service Representative
AmeriVet
02.2024 - Current
School Bus Driver
Jackson County School System
06.2022 - 02.2024
Veterinary Assistant
AmeriVet
06.2013 - Current
High School Diploma -
Winder Barrow High School