Candice Ellis
Columbus
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional, positive and upbeat with excellent communication skills.
Overview
23
23
years of professional experience
Work History
CMA
Piedmont HealthCare
08.2016 - 04.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with PEG removals
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Updated inventory, expiration and medication sample logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Acted as Safety Coach and led daily safety huddles with the staff and physicians.
Customer Service Representative
Anthem
09.2015 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured superior member experience by addressing member concerns, demonstrating empathy, and resolving problems on the spot.
- Gathered and verified all required member information.
- Greet members warmly.
- Respond to questions and concerns, and escalate calls appropriately.
- Inform members of policy benefits.
- Opening and closing of member inquiries.
- Advising members on policy information such as deductible and out of pocket.
- Responds to member questions via telephone and written correspondence regarding insurance benefits, eligibility, and claims.
- Reviewing claims with members to help them understand how claims were processed.
- Accurately documented, researched, and resolved member service issues.
- Consistently improve member satisfaction through resolution of issues, and concerns.
Receptionist/Medical Assistant
Dr. G. Jeryl Everidge
04.2009 - 06.2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Use computers for various applications.
- Operate office equipment, such as fax machines, copiers, or phone systems.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Monitor patient medication usage and results.
- Record patients medical history, vitals, and test results in medical record.
- Schedule tests and appointments for patients.
- Authorize drug refills and provide prescription information to pharmacies.
- Greet and log in patients arriving at office.
Receptionist
Dr. Garry August
05.2006 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Receive payments and record receipts for service.
- File and maintain records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Surgical Associates of Columbus
08.2002 - 04.2006
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Nursing
Columbus Technical College
Columbus, GA12-2025
Skills
- Compassionate
- Maintaining confidentiality
- Electronic health records
- Clinical documentation
- Adaptable
- Active Listening
- Time Management
- Reading Comprehension
Timeline
CMA
Piedmont HealthCare
08.2016 - 04.2025
Customer Service Representative
Anthem
09.2015 - 08.2016
Receptionist/Medical Assistant
Dr. G. Jeryl Everidge
04.2009 - 06.2015
Receptionist
Dr. Garry August
05.2006 - 05.2008
Receptionist
Surgical Associates of Columbus
08.2002 - 04.2006
Nursing
Columbus Technical College
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