Summary
Overview
Work History
Education
Skills
Timeline
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Candice Finn

San Diego,CA

Summary

Highly enthusiastic and self motivated with 15 plus years of experience combining management and customer service expertise. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Senior Operations Manager

March and Ash Management
08.2018 - 12.2024
  • Managed all operations of the company.
  • Completed periodic audits to ensure that procedures are being followed at each location. Developed and implements new policies and procedures as needed.
  • Orders supplies and equipment for the management and retail locations.
  • Responsible to ensure the Illness and Injury Prevention Plan is developed and implemented as required by CalOsha, which includes forming site teams, conducting periodic audits, monthly training and more.
  • Ensures a safe and healthy work environment by establishing, following and enforcing standards and procedures that comply with and exceed legal regulations.
  • Managed operations of current and new projects including but not limited to managing utilities and ordering furniture, equipment and supplies, and set-up, staffing, training, and evaluating launch success.
  • Communicated customer issues with the management team and devise ways of improving the customer experience, including resolving problems and complaints
  • Handled all staff scheduling for all locations
  • Point of contact for all security. Which includes all security cameras, security doors, security guards, money safes


Banquet & Catering Manager

The Carleton Hotel of Oak Park
01.2016 - 01.2018
  • Hire, train and manage staff for all Corporate & Social Events held within the hotel
  • Drive the sales and booking for all Social Contracts at hotel
  • Coordinate appropriate staffing and set up of all Food & Beverage service for Corporate & Social Events held within the hotel
  • Track sales projections and marketing for all events

Private Event Coordinator /Floor Manager

Osteria La Madia/ Firecakes Donuts
01.2015 - 01.2016
  • In charge of all opening and daily restaurant responsibilities. Including phone calls, staffing, reservations, opening and running all day to day duties
  • Urgencies for putting together all monthly sales projections for private events in and outside restaurant
  • Sole person in charge of promoting, booking, organizing with event host, staffing and coordinating all aspects of events.
  • Worked closely with marketing company to promote both businesses via social media outlets

Server/Trainer

Fado Irish Pub
01.2010 - 01.2015
  • Attended different training classes and lectures on all aspects of service and restaurant knowledge and etiquette
  • Participated and led the team on many promotional contest sales
  • Received awards and accolades for my performances in excellent service
  • Responsible for training all new hires
  • Always maintained a great attitude and attentiveness in a fast-[aced environment with the highest level of customer service

Education

High School Diploma -

Lyons Township
La Grange, IL
05-2004

Skills

  • Standard operating procedures
  • Safety management
  • Hospitality
  • Customer Service
  • Recruiting, Onboarding and Orienations
  • Training
  • High-pressure environments
  • Multi-site operations

Timeline

Senior Operations Manager

March and Ash Management
08.2018 - 12.2024

Banquet & Catering Manager

The Carleton Hotel of Oak Park
01.2016 - 01.2018

Private Event Coordinator /Floor Manager

Osteria La Madia/ Firecakes Donuts
01.2015 - 01.2016

Server/Trainer

Fado Irish Pub
01.2010 - 01.2015

High School Diploma -

Lyons Township

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