Candice Fonville
Tariffville,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Short-Term Disability Case Manager
Metlife
07.2021 - Current
- Manage assigned caseload of new and open claims.
- Determine whether to pay, pend or deny claims.
- Develop strong relationships with clients, offering personalized support throughout the entire claims process.
- Follow established claim policies and practices to resolve claims and issues.
- Performs other related duties as assigned or required.
- Determined appropriate benefit payment amounts based on established policies and procedures.
- Identified potential fraud or abuse instances through careful analysis of claims data, safeguarding company resources.
- Conduct interviews with claimants to gather information about their disabilities and functional limitations.
Contact Center Representative II
Eversource
12.2015 - 07.2021
- Provide information about billing and rate inquires.
- Delivered accurate organizational information about products, services and procedures.
- Process connections, disconnections and move orders for gas and electric services.
- Create outage and trouble tickets for customers.
- Use authorized systems to update key contact information.
- Navigate multiple computer applications while conversing with customers.
- Ownership over customer concerns, following internal database prompts and company scripts.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Billing Clerk
NOW Plastics
03.2015 - 09.2015
- Turned sales orders into invoices for USA and Europe.
- Issued invoices and bills to customers via mail and e-mail.
- Printing and distributing sales orders to sales administrators for approval.
- Sending invoices to customers by preferred method.
- Processing purchase orders for warehouse inventory.
- Converting United States currency to Euros for billing.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2021
Skills
- Time management
- Interpersonal
- Analytical Thinking
- Business communication
- Positive team player attitude
- Teamwork and Collaboration
- Professionalism and Tact
- Data Entry
- Claim Processing Proficiency
- Empathy and Compassion
Timeline
Short-Term Disability Case Manager
Metlife
07.2021 - Current
Contact Center Representative II
Eversource
12.2015 - 07.2021
Billing Clerk
NOW Plastics
03.2015 - 09.2015
Bachelor of Science - Business Administration
Southern New Hampshire University