Summary
Overview
Work History
Education
Skills
Timeline
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Candice Fonville

Tariffville,CT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Short-Term Disability Case Manager

Metlife
07.2021 - Current
  • Manage assigned caseload of new and open claims.
  • Determine whether to pay, pend or deny claims.
  • Develop strong relationships with clients, offering personalized support throughout the entire claims process.
  • Follow established claim policies and practices to resolve claims and issues.
  • Performs other related duties as assigned or required.
  • Determined appropriate benefit payment amounts based on established policies and procedures.
  • Identified potential fraud or abuse instances through careful analysis of claims data, safeguarding company resources.
  • Conduct interviews with claimants to gather information about their disabilities and functional limitations.

Contact Center Representative II

Eversource
12.2015 - 07.2021
  • Provide information about billing and rate inquires.
  • Delivered accurate organizational information about products, services and procedures.
  • Process connections, disconnections and move orders for gas and electric services.
  • Create outage and trouble tickets for customers.
  • Use authorized systems to update key contact information.
  • Navigate multiple computer applications while conversing with customers.
  • Ownership over customer concerns, following internal database prompts and company scripts.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.

Billing Clerk

NOW Plastics
03.2015 - 09.2015
  • Turned sales orders into invoices for USA and Europe.
  • Issued invoices and bills to customers via mail and e-mail.
  • Printing and distributing sales orders to sales administrators for approval.
  • Sending invoices to customers by preferred method.
  • Processing purchase orders for warehouse inventory.
  • Converting United States currency to Euros for billing.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2021

Skills

  • Time management
  • Interpersonal
  • Analytical Thinking
  • Business communication
  • Positive team player attitude
  • Teamwork and Collaboration
  • Professionalism and Tact
  • Data Entry
  • Claim Processing Proficiency
  • Empathy and Compassion

Timeline

Short-Term Disability Case Manager

Metlife
07.2021 - Current

Contact Center Representative II

Eversource
12.2015 - 07.2021

Billing Clerk

NOW Plastics
03.2015 - 09.2015

Bachelor of Science - Business Administration

Southern New Hampshire University

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Candice Fonville