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Candice Fowler
Case Manager
Morro Bay,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Case Manager
North Fork Rancheria Tribal TANF
3 2023 - Current
- Assist staff with coordinating special events, programs, and activities.
- Manage both digital and physical filing systems and retrieve documents as required.
- Streamline office operations by effectively monitoring and addressing client correspondence and data communications.
- Greet, welcome, and direct all visitors with a high level of professionalism.
- Provide clients and other community members with referrals and information relating to social services with a high level of courtesy.
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinate essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Foster open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Assist clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participate in community events to promote services and engage with public.
Customer Service Representative Agent
Wighton’s Plumbing Heating And Air Conditioning
06.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Personnel Manager
Miner’s Ace Hardware
04.2018 - 06.2022
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Provided resolution to complex and confidential issues.
- Accurately prepared weekly employee schedules and Bi-weekly payroll using Paylocity software system.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Coordinated ongoing technical training and personal development classes for staff members.
Cashier
The Shirt Shop
05.2014 - 04.2018
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
Merchant Teller
Bank Of America
12.2007 - 04.2014
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Education
Some College (No Degree) - Business Administrative Assistant
Cuesta College
San Luis Obispo, CA 08.2016 - 06.2017
High School Diploma -
Morro Bay High School
Morro Bay, CA 08.2002 - 06.2006
Skills
Payroll coordination
Workforce improvements
Analytical and Critical Thinking
Customer Service
Documentation And Reporting
Case Management
Software
Micorsoft Excel
Outlook
Dial Pad
Canva
Certification
Mandated Reporter Training
Timeline
CAST: Meaningful Survivor Engagement
05-2024
CAST: Labor Trafficking of Minors 101
04-2024
Applied Suicide Intervention Skills Training
01-2024
First Aid/CPR AED Certification
11-2023
UC Davis: 2023 National Tribal TANF Institute
07-2023
California Food Handler
04-2023
Mandated Reporter Training
03-2023
Customer Service Representative Agent
Wighton’s Plumbing Heating And Air Conditioning
06.2022 - 02.2023
Personnel Manager
Miner’s Ace Hardware
04.2018 - 06.2022
Some College (No Degree) - Business Administrative Assistant
Cuesta College
08.2016 - 06.2017
Cashier
The Shirt Shop
05.2014 - 04.2018
Merchant Teller
Bank Of America
12.2007 - 04.2014
High School Diploma -
Morro Bay High School
08.2002 - 06.2006
Case Manager
North Fork Rancheria Tribal TANF
3 2023 - Current
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