Candice Fowler

As a medical assistant in an internal medicine office, my role involves a combination of clinical and administrative tasks to support patient care and ensure the office runs smoothly. Clinically, I room patients, take vital signs, assist with exams and procedures, perform EKGs or blood draws, administer injections, and collect lab specimens. I also help manage medications prior authorization. Administratively, I schedule appointments, update medical records, and communicate with patients and pharmacies.

• Assisted healthcare providers with patient examinations, injections, and vital sign monitoring.
• Proficient in medical billing, insurance verification, and electronic health record management.
• Provided patient education on medications, treatment plans, and preventative care.

• Proficient in conducting blood draws and specimen collections with strong attention to detail.
• Skilled in maintaining patient confidentiality and assisting with medical procedures in a professional manner.
• Experience in performing EKGs, taking vital signs, and documenting patient information accurately.
• Knowledge of medical terminology, patient care, and infection control protocols in clinical settings.
• School and Work Physical exams
• Pap Setup, STD screening, administering vaccines / weight loss medication, proficient ear. lavages.

• Proficient in conducting blood draws and specimen collections with strong attention to detail.
• Skilled in maintaining patient confidentiality and assisting with medical procedures in a professional manner.
• Experience in performing EKGs, taking vital signs, and documenting patient information accurately.
• Knowledge of medical terminology, patient care, and infection control protocols in clinical settings.
• Pap Setup, STD screening, administering vaccines / weight loss medication, proficient ear lavages.
• School and work physical exams

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.