Candice Garvin
Macomb,USA
Summary
Versatile, hardworking individual; driven to meet or exceed expectations. Capable of learning new skills rapidly with a willingness to learn.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Sales Support/Administrative Assistant
United Filtration Systems
06.2022 - 07.2026
- Provided administrative support to the sales team
- Managed customer inquiries, requests and complaints
- Maintained up to date customer files
- Assisted in the development and implementation of marketing communications
- Processed daily customer purchase orders and shipments
- Aid Accounting Department with receivables
- Electronic banking
Warehouse Assistant
United Filtration Systems
08.2016 - 07.2026
- Supported the Warehouse Manager with ongoing customer orders. Job duties include private labeling, inspection of filter elements and housings, and packaging
Claims Service Specialist Associate III
Allstate Insurance Company
04.2015 - 07.2016
- Daily telephone interaction with on-site Adjusters, vendors and Allstate customers in addition to offsite providers
- Work with the Billing Adjudication Team to resolve unpaid provider accounts
- Supporting Personal Injury Protection Claim Adjusters by completing and managing varying claim tasks
- Filing reports and customer information
Claims Service Specialist Associate II
Allstate Insurance Company
08.2014 - 04.2015
- Worked with the Michigan Catastrophic Claims Association to recoup aging money for Allstate Insurance Company
- Successful in collecting two million in aging money
- Team collaboration with Personal Injury Protection Claim Adjusters and Processors within Allstate Insurance Company and with the Michigan Catastrophic Claims Association
- Reviewed and processed multiple internal aging reports
- Understanding and use of Legacy and Next Gen
- Worked with Allstate accounting software SAP
- Highly involved with MMS system
- Retrieved old paper files and data on Catastrophic Auto Claims
- In contact with attorney offices, state and local police offices, and health care providers
Administrative Receptionist-Temporary
The Boston Consulting Group
06.2014 - 08.2014
- Answered multi-phone line, greet guests and ordered transportation for guests
- Coordinated special events including ordering and preparing caterers
- Received and distributed mail, faxes, messages and other documents
- Processed all mailing services, including FedEx and general postage
- Completed large copy projects
- Ordered and monitored office and kitchen supplies
- Provided errands and delivery service outside of office
- Maintained clean and orderly central services, copy rooms, conference rooms and kitchen area
- Printed and prepared PowerPoint decks and gathering slides for monthly staff meetings
- Placed service calls for office equipment
Benefit Service Representative
ADP TotalSource
06.2005 - 03.2007
- Provided assistance to clients on Section 125 regulations, new hire set-ups and daily administration
- Assisted employees and clients with questions pertaining to their medical, dental, vision, Flexible Spending Accounts and Health Savings Accounts
- Administered qualifying events and beneficiary changes
- Processed employee terminations
- Claims resolution
- Supplied and completed Life Insurance, Short-Term Disability and Long-Term Disability paperwork
- Daily data entries of new hire benefit enrollments into Enterprise
- Managed monthly client billing adjustments and employee payroll adjustments
- Carrier relations
- Set up FMLA and Non FMLA leaves of absence
- Produced open enrollment materials and assisted clients during the open enrollment process
Benefits Administrator
Ceridian
04.2003 - 03.2005
- Administration of medical, dental, and vision plans
- Provided active employees and retiree's with benefit assistance and resolution
- Received acknowledgement for highest customer service ratings
- Distributed Medicare eligibility, post-65 enrollments, and COBRA documentation
- Processed address and status changes for active employees and retirees
- Assisted in death claims and subpoenas
- Provided assistance and guidance for various levels of management regarding Section 125 regulations and Summary Plan Descriptions
- Acted as a liaison between the clients HR department, vendors and carriers
- Conducted billing reconciliation and dependent audits
- Guided employees using the IVR for on-going and annual open enrollment
- Created procedures for cross training with other operational departments
- Member of Quality Coaching team
- Submitted payroll adjustments on a weekly basis
Education
Bachelor's degree - Human Resources Management
Baker College
06-2003
Skills
- Appointment scheduling
- Phone etiquette
- QuickBooks
- Organizational skills
- Data entry
- Filing
- Microsoft Word
- Attention to detail
- Microsoft Outlook
- Customer service
- Microsoft Excel
- Time management
- Microsoft Office
- Ariba Supplier Portal
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Support/Administrative Assistant
United Filtration Systems
06.2022 - 07.2026
Warehouse Assistant
United Filtration Systems
08.2016 - 07.2026
Claims Service Specialist Associate III
Allstate Insurance Company
04.2015 - 07.2016
Claims Service Specialist Associate II
Allstate Insurance Company
08.2014 - 04.2015
Administrative Receptionist-Temporary
The Boston Consulting Group
06.2014 - 08.2014
Benefit Service Representative
ADP TotalSource
06.2005 - 03.2007
Benefits Administrator
Ceridian
04.2003 - 03.2005
Bachelor's degree - Human Resources Management
Baker College