Candice Giunta-Silva
Somerset,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the security industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Client Service Manager
Palamerican Security
Boston, MA
09.2023 - Current
- Developed and managed client relationships to ensure satisfaction with services provided.
- Monitored customer accounts to identify any potential issues or areas of improvement.
- Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
- Drove customer escalations to resolution by engaging directly with clients.
- Conducted market research activities to gain insights into current trends affecting consumer behavior.
Security Field Manager
Palamerican Security
Boston, MA
10.2022 - 09.2023
- Managed security staff schedules for shifts, minimizing overtime costs.
- Supervise and coordinate security personnel activities to ensure the protection of personnel, property, and information.
- Conduct regular site inspections to identify potential safety or security risks.
- Train new employees on proper security protocols, including access control systems, CCTV monitoring.
- Maintain accurate records of all incidents reported by security personnel.
Security Site Supervisor
Palamerican Security
Fall River, MA
12.2021 - 10.2022
- Responded promptly to customer inquiries or complaints regarding security issues.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Provided guidance and support to team members in order to maintain morale.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
Security Officer
Allied Universal Security Services
Fall River, MA
07.2020 - 12.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Education
Associate of Science - Criminal Justice
Bristol Community College
Fall River, MABachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MASkills
- Customer Relations
- Strong leadership
- Schedule Management
- Training and mentoring
- Skilled multi-tasker
- General security
Accomplishments
Graduated Cum Laude
Awarded Captain James D. Crosson Scholarship
President , Criminal Justice Society
Black Belt in Krav Maga
Timeline
Client Service Manager
Palamerican Security
09.2023 - Current
Security Field Manager
Palamerican Security
10.2022 - 09.2023
Security Site Supervisor
Palamerican Security
12.2021 - 10.2022
Security Officer
Allied Universal Security Services
07.2020 - 12.2021
Associate of Science - Criminal Justice
Bristol Community College
Bachelor of Science - Criminal Justice
Bridgewater State University
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