Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

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Candice Graham

Irving,Texas

Work Preference

Job Search Status

Open to work

Desired start date: Flexible

Desired Job Title

Patient Service Specialist / GI Gastroenterology Call Center AgentAccount Coordinator IPrior AuthorizationPatient CoordinatorPsychometrician

Work Type

Full Time

Location Preference

RemoteHybrid

Location: Dallas, TXIrving, TX

Open to relocation: Yes

Salary Range

$30/hr - $1000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCompany CultureTeam Building / Company Retreats

Summary

Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.

Overview

years of professional experience

Work History

Patient Service Specialist / GI Gastroenterology Call Center Agent

Baylor Scott & White Health

Texas

02.2021 - Current

Maintaining a positive, empathetic, and professional attitude toward patients
Administrative work that includes processing medical records, faxes, scanning files, processing FMLA forms
Accurately schedule, cancel and reschedule appointments with patients in person or by telephone
Review current chart demographics/information with patients in accordance with current policy and procedures
Collect co-pay and initial self-pay payments from patients
Referral management/tracking and scheduling
Presents self as a professional in appearance
Confirming patient appointments via phone calls
Emailing paperwork to all patients as needed by provider preference(s)
Verifying up to date and accurate insurance information
Prepare documents that need to be scanned: labeled correctly, sorted through by provider(s)
Work with direct outpatient care and scheduling
Always Maintain patient privacy and confidentiality of Protected Health Information (PHI) in accordance with HIPAA requirements and Trinity policy
Complete lab order paperwork and processing
Epic Medical Record Systems
Cisco phone experience/handling
Quickly assists other staff in responding to incoming patients or phone calls during busy hours
Scheduling any bMRI, Pet Scan, EEG or Lumbar Punctures

Account Coordinator I

Mercy Corporation Office

Missouri

09.2014 - 06.2019

Communicate effectively with patients/third party payers to successfully resolve accounts inquiries
Answer patient and/or third-party inquiries pertaining to status of account coverage, and insurance
Maintain strong rapport with patients, physicians, third party payers and other department representatives Leverage resources to respond to, and resolve challenged accounts within designated timeframe
Build continuity between peers and department leaders by serving as Subject Matter Expert and streamlining processes

Prior Authorization

Express Scripts