Summary
Overview
Work History
Education
Skills
Timeline
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Candice Head

Williston,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Southeast Regional Director

Leonard's Express
04.2017 - Current
  • Attended weekly meetings to discuss and optimize strategies.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Participated in promotional opportunities and onboarding of new accounts.
  • Represented company at various national and global events.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Freight Broker

American Produce And Logistics
01.2015 - 04.2017
  • Monitored market and negotiated rates based on trends.
  • Tracked shipments and trucks out on deliveries.
  • Dispatched multiple trucks
  • Scheduled pick up and delivery appointments for each and every shipment
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to customers.
  • Communicated with drivers and dispatch to coordinate delivery schedules.

Logistics Manager

GRS Logistics & Brokerage
05.2011 - 01.2015
  • Monitored market and negotiated rates based on trends.
  • Tracked shipments and trucks out on deliveries.
  • Scheduled pick up and delivery appointments for each and every shipment.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
  • Communicated with drivers and dispatch to coordinate delivery schedules.

911 Telecommunicator

Levy County Sheriff's Office
05.2002 - 05.2010
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Followed established protocols for professional handling of emergency situations.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

No Degree - Tellcommunications

College of Central Florida
Ocala, FL
06.2002

High School Diploma -

Williston High School
Williston FL
05.2002

Skills

  • Market and Competitor Research
  • Policy Development and Enforcement
  • Customer Relationships
  • Organizational Leadership
  • Materials Planning and Logistics
  • Desktops, Laptops and Mobile Devices
  • Reading Comprehension
  • Personnel Scheduling
  • Manage Operations
  • Operations Oversight
  • Customer Satisfaction
  • Coaching and Mentoring
  • Improve Performance
  • Motivational Leadership

Timeline

Southeast Regional Director

Leonard's Express
04.2017 - Current

Freight Broker

American Produce And Logistics
01.2015 - 04.2017

Logistics Manager

GRS Logistics & Brokerage
05.2011 - 01.2015

911 Telecommunicator

Levy County Sheriff's Office
05.2002 - 05.2010

No Degree - Tellcommunications

College of Central Florida

High School Diploma -

Williston High School

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Candice Head