Candice Kosinski
Saint Petersburg,FL
Summary
I am a passionate customer service-driven professional that thrives in a supportive and collaborative environment. I value teamwork, continuous growth, and creating a positive experience for both patients and colleagues. I am committed to providing high quality service while contributing to a team culture that encouraged growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Service Team Coordinator II
ChenMed
01.2026 - Current
- Training/ Shadowing new hires and returning team members
- Assisting employees with troubleshooting AHT
- Collaborates with Supervisor regarding SOP discrepancies
- Assisting with GAP closure project
- IB/OB calls
- Maintains high quality call standards while meeting performance metrics
- Follows company policies and compliance procedures during all patient and employee interactions
Service Team Coordinator
ChenMed
06.2025 - 01.2026
- IB/OB calls
- Maintains high quality call standards while meeting performance metrics
- Follows company policies and compliance procedures during all patient and employee interactions
Medical Receptionist Supervisor / Manager in Training
Divine Dermatology, PLLC
01.2022 - 06.2025
- Checking patients in and out
- Collecting patient balances
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Filing
- Medical records requests
- Insurance Verification
- Obtains Insurance Referrals and Authorizations
- Supports medical staff with tasks regarding patient communication
- Chart prep for annual record storage
- Addresses patient billing questions
- Performs interviews
- Trains new front desk staff
- Orders patient samples
- Performs annual staff Biohazard training
- Supervised front desk operations, ensuring efficient patient flow and optimal service delivery.
- Trained and mentored new reception staff, enhancing team performance and service quality.
- Implemented scheduling protocols, reducing appointment wait times and improving patient satisfaction.
- Managed electronic health record system, ensuring accurate patient data entry and compliance with regulations.
- Coordinated insurance verification processes, streamlining administrative workflows and enhancing billing accuracy.
- Developed training materials for staff on software usage and customer service best practices.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
Medical Receptionist
Visage Dermatology
01.2020 - 01.2022
- Checking patients in and out
- Collect patient balances
- Answering phones
- Medical records requests
- Insurance Verification
- Obtains Insurance Referrals and Authorizations
- Orders patient samples
- Processed patient intake forms, maintaining confidentiality and compliance with healthcare regulations.
- Coordinated insurance verification processes, ensuring accurate coverage for dermatological services.
- Implemented electronic health record (EHR) system updates, improving data accuracy and accessibility.
- Developed streamlined workflows for patient check-in and checkout procedures, reducing wait times significantly.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Dermatology Specialist of West Florida
11.2019 - 12.2020
- Checking patients in and out
- Collect patient balances
- Answering phones
- Filing
- Medical records requests
- Insurance verification
- Obtains Insurance Referrals and Authorizations
Lead Veterinary Technician
Plantation Animal Hospital
09.2014 - 11.2019
- Manages the staff schedule
- Processes payroll
- Provides client education
- Administers IV and Inhalant Anesthesia to patients
- Placing IV Catheters
- Performs dental x-rays
- Performs dental cleanings
- Draws and performs in house lab work
- Trains new technician staff
- Oversaw the daily workings of the practice
- Supervised veterinary technicians to enhance team performance and improve patient care standards.
- Developed and implemented training programs for new staff on clinic protocols and procedures.
- Coordinated workflow among veterinary staff to optimize service delivery and minimize wait times.
- Managed inventory of medical supplies, ensuring availability for procedures while minimizing waste.
- Mentored junior technicians in advanced surgical techniques, fostering skill development and confidence.
- Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
- Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
Education
High School Diploma -
Five Oaks Christian Academy
Pinellas Park, FL06-2004
Skills
- Excellent organizational skills
- Attentiveness to detail
- Ability to problem solve and collaborate with others
- Effective communication skills
- Workload balancing
- Desire for efficiency
- Metric tracking
- Passion for continuous learning
- Problem-solving abilities
- Team motivation
- Dependable and responsible
Certification
Certified Medical Office Manager, PMI MD, 2024
Timeline
Service Team Coordinator II
ChenMed
01.2026 - Current
Service Team Coordinator
ChenMed
06.2025 - 01.2026
Medical Receptionist Supervisor / Manager in Training
Divine Dermatology, PLLC
01.2022 - 06.2025
Medical Receptionist
Visage Dermatology
01.2020 - 01.2022
Medical Receptionist
Dermatology Specialist of West Florida
11.2019 - 12.2020
Lead Veterinary Technician
Plantation Animal Hospital
09.2014 - 11.2019
High School Diploma -
Five Oaks Christian Academy