Candice Lance
Murphy,NC
Summary
Detail-oriented Food Service Supervisor experienced in staff training, inventory management, and health compliance. Enhanced operational efficiency and delivered exceptional customer service in fast-paced environments through effective team leadership and streamlined processes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Food Service Supervisor
Harrah's Cherokee Valley River Casino & Hotel
Murphy, North Carolina
09.2018 - Current
- Supervised daily food service operations in a high-volume casino environment.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Trained and mentored staff on food safety and customer service standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
Senior Barista
Starbucks
Murphy, North Carolina
09.2017 - 09.2018
- Prepared and crafted high-quality beverages according to customer preferences.
- Provided exceptional customer service in a fast-paced environment.
- Trained new baristas on beverage preparation and customer interaction.
- Resolved customer complaints and concerns with professionalism and care.
- Managed inventory of coffee beans, syrups, and supplies effectively.
- Assisted in creating seasonal beverage menus and promotions.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained cleanliness and organization of the workspace and equipment.
Barista
Starbucks
Murphy, North Carolina
10.2016 - 09.2017
- Provided exceptional customer service by engaging with customers to enhance their experience.
- Greeted customers and took beverage orders, providing tailored recommendations to enhance satisfaction.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Trained new baristas on company standards and best practices for beverage preparation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Monitored inventory and replenished supplies to ensure consistent availability of products.
- Processed cash transactions accurately, maintaining a balanced cash register to support efficient operations.
Dining Attendant
Harrah's Cherokee Valley River Casino & Hotel
Murphy, North Carolina
10.2015 - 08.2016
- Assisted with food and beverage service to enhance guest experiences.
- Monitored guest needs to provide prompt assistance during meals.
- Resolved guest inquiries and concerns to maintain satisfaction levels.
- Followed company policies regarding proper handling of food items during preparation.
- Maintained cleanliness and sanitation across designated areas daily.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively.
- Followed safety protocols while using chemicals and cleaning supplies.
- Reported maintenance issues and safety hazards to management promptly.
- Ensured compliance with health regulations and company standards consistently.
Education
High School Diploma -
Mountain Education Center
Blairsville, GA07-2007
Some College (No Degree) - Medical Assistant
Heald College
Honolulu, HISkills
- Food preparation
- Inventory management
- Health compliance
- Quality control
- Beverage crafting
- Customer service
- Complaint resolution
- Scheduling coordination
- Staff development
- Supervision and leadership
- Safety protocol adherence
- Dependability
- Multitasking
- Effective communication
Certification
- Caesars award of excellence/ suggest
Timeline
Food Service Supervisor
Harrah's Cherokee Valley River Casino & Hotel
09.2018 - Current
Senior Barista
Starbucks
09.2017 - 09.2018
Barista
Starbucks
10.2016 - 09.2017
Dining Attendant
Harrah's Cherokee Valley River Casino & Hotel
10.2015 - 08.2016
High School Diploma -
Mountain Education Center
Some College (No Degree) - Medical Assistant
Heald College