Candice Majowski
Euless,TX
Summary
Results-driven professional with extensive experience in clinical authorizations and customer relationship management. Known for exceptional problem-solving skills and the ability to engage with patients, fostering a collaborative environment that exceeds patient satisfaction goals.
Overview
10
10
years of professional experience
Work History
Clinical Authorizations
Texas Joint Institute
McKinney, Texas
02.2022 - Current
- Promoted high patients satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of patients promptly and efficiently.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Recognized by management for providing exceptional patient care.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded patient satisfaction by finding creative solutions to problems.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Assisted with patient requests and answered questions to improve satisfaction.
- Identified needs of patients promptly and efficiently.
Waitress
Spoons Cafe
McKinney, Texas
09.2018 - 02.2025
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed orders accurately using POS system.
- Assisted in maintaining cleanliness and organization of dining area.
- Managed cash handling and balanced cash at end of shifts.
- Resolved customer complaints promptly and effectively to maintain satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
Clinical Authorizations Specialist
Alpha Orthopedics
McKinney, Texas
02.2016 - 01.2022
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records in electronic health systems securely.
- Promoted high patients satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with patients requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Creekview High School
Carrollton, TX06-2001
Skills
- Patient care
- Electronic health records
- Clinical coding
- Healthcare regulations
- Authorization processes
- Customer relationship management
- Communications coordination
- Process optimization
- Problem solving
- Dependable and responsible
- Flexible and adaptable
- Problem-solving
Timeline
Clinical Authorizations
Texas Joint Institute
02.2022 - Current
Waitress
Spoons Cafe
09.2018 - 02.2025
Clinical Authorizations Specialist
Alpha Orthopedics
02.2016 - 01.2022
High School Diploma -
Creekview High School