Candice Marks
Albion,ME
Summary
Proven track record in enhancing patient and guest experiences at Northern Light Inland Hospital through expert customer service and strict HIPAA compliance. Skilled in insurance verification and medical terminology, adept at fostering trust and confidentiality. Demonstrated ability to train staff, improving service standards and operational efficiency.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Northern Light Inland Hospital
09.2022 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Trained new staff on filing, phone etiquette and other office duties.
Hospitality Worker
Northern Light Eastern Maine Medical Center
09.2021 - 10.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Personal Support Worker
Care and Comfort Home Health
02.2021 - 07.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Diploma -
Avon Grove High School
West Grove, PA06.1996
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
Northern Light Inland Hospital
09.2022 - 06.2024
Hospitality Worker
Northern Light Eastern Maine Medical Center
09.2021 - 10.2022
Personal Support Worker
Care and Comfort Home Health
02.2021 - 07.2021
Diploma -
Avon Grove High School
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