Music
Candice Mercado
Community Outreach Specialist
Orlando,FL
Summary
Determined Community Liaison aiming to provide positive contributions to engage and inform community members. Personable and driven with passion for perpetuating Supervisor of Elections office mission and values. Dedicated to learn and advance while developing communication and planning abilities. Pursuing new professional challenge with room for advancement.
Overview
1
1
Language
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Community Outreach Specialist
Orange County Supervisor Of Elections
Orlando , FL
2018.09 - Current
- Connected individuals with available and relevant resources.
- Conducted voter registration drives to educate public on the voter registration process.
- Implemented community-based programs to improve education or fill specific needs.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding elections office resources and services.
- Facilitated community involvement and education at voter registration events by maintaining and developing community partnerships.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Customer Care Representative
Xerox, ACS
Guaynabo , Puerto Rico
2015.10 - 2017.11
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Described and explained details about the use of EBT cards and prepaid debit cards to inform and guide customers.
- Answered average of 100 calls per day, addressing customer inquiries, solving problems and providing product information.
- Assisted call-in customers with questions and transaction disputes.
- Logged call information and solutions provided into Siebel database.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Document Specialist
Interamerican University Of Puerto Rico
Rio Piedras , Puerto Rico
2011.02 - 2014.05
- Prepared physical documents such as music sheets, handwritten music scores and work requests in compliance with office guidelines.
- Catalogued, scanned and cleaned up documents to preserve them.
- Managed file archival and information retrievals.
- Pitched in to assist the Popular Music department with special projects and tasks.
- Coordinated document exchange between departments and customers.
- Complied with safety regulations as outlined in organizational procedures to minimize damage to historical documents.
Education
Bachelor of Arts - Music Performance
Interamerican University of Puerto Rico
Puerto Rico 2009.08 - 2015.07
Skills
Flexible & Adaptable
undefinedAccomplishments
- Graduated Magna Cum Laude
- Became part of the university's Jazz Big Band and participated in concert events
- Coordinated graduation recital concert with music director and band.
- Supervised a team of 5 staff members
- Earned the Ford Fund grant in 2014
- Released 3 original songs
Additional Information
Being a leader is not just about being knowledgeable, but also about being compassionate and vulnerable. To understand how a specific work environment or community works, it is important to listen and be open to different opinions. Since I moved to Orlando in 2017, I started looking for ways to get involved in the community. I started walking to support the American Foundation for Suicide Prevention and I am currently a member of the Puerto rico Chapter Executive Board where we are working on different projects to assist the hispanic and puertorrican community in Orlando and the island.
I would like to add that I am a music lover and strongly believe that through music and arts, we can contribute to our community's mental health. Since college I've been coaching singers to prepare for presentations and examns. After graduating, I started teaching voice lessons at an academy for 6 months. I had my own band Candy Mer y Oceanos participating in the indie music scene and recording 3 singles. Last February, I released my 3rd single on Spotify with Candy Mer y Oceanos band. In 2019 I was part of Escuela de Bomba y Plena Tata Cepeda where I danced with the school in events such as Orlando Fusion Fest.
Interests
Writing
Mental Health
Community Outreach
Timeline
Community Outreach Specialist
Orange County Supervisor Of Elections
2018.09 - Current
Customer Care Representative
Xerox, ACS
2015.10 - 2017.11
Document Specialist
Interamerican University Of Puerto Rico
2011.02 - 2014.05
Bachelor of Arts - Music Performance
Interamerican University of Puerto Rico
2009.08 - 2015.07
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