Juan Retamoza
Overview
9
9
years of professional experience
Work History
Community Outreach Specialist
St. Louise Resource Services
Downey, California
06.2024 - Current
- Continue Family Service Coordinator duties such as application/renewal assistance, case management, etc.
- Provide individuals and families with information and resources to connect with available programs.
- Develop and implement outreach strategies, fostering partnerships with community organizations to increase program visibility.
- Maintain schedule and prepare materials for outreach events. Also attending outreach events including health fairs and school events.
- Give presentations at public gatherings, community events and school meetings.
Family Service Coordinator
St. Louise Resource Services
Downey, California
06.2023 - 06.2024
- Assisted families with application/renewal assistance for programs such as MediCal, CalFresh, and CalWorks.
- Provided case management services including resource referrals, advocacy, monitoring and follow-up activities.
- Maintained accurate records of client contacts through written notes or electronic documentation systems.
- Monitored client progress by conducting regular phone calls or face-to-face visits.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
Tech Associate
Staples
Huntington Park, California
07.2017 - 11.2022
- Built relationships with customers by providing friendly customer service.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Business Marketing
California State University - Long Beach
Long Beach, CA05-2022
Associate of Arts - Business Administration
Cerritos College
Norwalk, CA05-2020
Skills
- Case management
- Program enrollment
- Client advocacy
- Community engagement
- Critical Thinking
- Active Listening
- People Skills
- Relationship Building
- Flexible Schedule
- Good Work Ethic
- Friendly, Positive Attitude
- Bilingual (English & Spanish)
Timeline
Community Outreach Specialist
St. Louise Resource Services
06.2024 - Current
Family Service Coordinator
St. Louise Resource Services
06.2023 - 06.2024
Tech Associate
Staples
07.2017 - 11.2022
Bachelor of Arts - Business Marketing
California State University - Long Beach
Associate of Arts - Business Administration
Cerritos College