Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Myesha Collins

Houston

Summary

Motivated and focused professional re-entering the workforce after maternity leave, seeking a meaningful role where I can contribute to a team-oriented environment, support organizational goals, and grow within a purpose-driven company. Committed to delivering excellence, bringing strong communication, problem-solving skills, and a renewed drive to make a positive impact. Energetic Community Support Specialist committed to applying client-centered approaches to support individual needs. Established relationships with community and business resources for outreach and direct support purposes. Dependable professional with superior work ethic and dedication to organizational goals. Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.

Overview

11
11
years of professional experience

Work History

Community Outreach Specialist

Houston Food Bank
10.2024 - 02.2025
  • Managed 20+ daily cases across 18 Texas counties, assisting with Medicaid, SNAP, ACA, and housing applications.
  • Provided HIPAA-compliant, empathetic support, coordinated with providers for referrals, and maintained accurate case records using CRM tools in a high-volume setting.

Benefit Underwriter

Manhattan Life Insurance
08.2021 - 10.2022
  • Reviewed insurance applications to assess risk and eligibility, ensuring compliance while maintaining strong customer service.
  • Communicated decisions effectively with stakeholders in a fast-paced environment.

Claims Specialist

OSCAR Health
04.2020 - 08.2021
  • Processed 100+ weekly insurance claims with 95% first-touch resolution.
  • Resolved discrepancies via calls and emails, ensuring compliance and accurate CRM documentation.

Case Coordinator

Hope Village
05.2018 - 04.2020
  • Developed support plans for adults with developmental and mental health disabilities, coordinated services, and maintained HIPAA-compliant records to ensure quality care.

Authorization Specialist

Veterans Choice Program
09.2016 - 04.2018
  • Assisted 60+ veterans daily with healthcare enrollment, benefit navigation, and authorization creation.
  • Resolved escalated issues and simplified complex info in a fast-paced call center.

Caregiver/Medication Aide

DDMS of Houston
06.2014 - 01.2016
  • Provided care and companionship to individuals with IDD, administered meds under nurse delegation, and supported daily living, independence, and community engagement.

Education

Master of Arts - Psychology

Houston Christian University
Houston, TX
12.2029

High School Diploma -

Eisenhower High School
Houston, TX
06.2014

Skills

  • Underwriting
  • Patient-centered care
  • Benefit enrollment
  • Customer service
  • Electronic health records
  • Case management

References

References available upon request.

Timeline

Community Outreach Specialist

Houston Food Bank
10.2024 - 02.2025

Benefit Underwriter

Manhattan Life Insurance
08.2021 - 10.2022

Claims Specialist

OSCAR Health
04.2020 - 08.2021

Case Coordinator

Hope Village
05.2018 - 04.2020

Authorization Specialist

Veterans Choice Program
09.2016 - 04.2018

Caregiver/Medication Aide

DDMS of Houston
06.2014 - 01.2016

Master of Arts - Psychology

Houston Christian University

High School Diploma -

Eisenhower High School